Clinical Customer Service Rep - Cardiac Surgery Stepdown
Clinical Customer Service Rep - Cardiac Surgery Stepdown
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Job Description
You Belong Here.
Clinical Customer Service Representative
Full Time Rotating shift 40 hours
The Clinical Customer Service Representativeworks as the central point of contact on the care unit for patients families visitors and members of the health care team. This is a fast-paced position that requires professional friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills knowledge of information & computer systems the ability to work and assist with Nursing staff & Administrative staff all in the effort to meet the needs of the unit department in accordance to Johns Hopkins Hospital policy and procedures.
The Cardiovascular Progressive Care Unit (CVPCU)is a 32-bed adult inpatient surgical unit. The unit offers 3 levels of care: floortelemetry and intermediate care for acute cardiac vascular and other surgical patients requiring cardiac monitoring. Care and services provided: coronary artery bypass Heartmate II or III & Heartware mechanical circulatory support devices valve replacement or repairs Type A & B aortic dissections fem-pop bypass scalenectomy TAVR heart or lung transplantation.
What awaits you:
Our competitiveBenefit Packageis designed to support the well-being and financial security of our employees and includes:
- Full medical dental and vision plans
- Paid time off (PTO)
- Tuition reimbursement for you and your dependents
- Earn up to $1000 annually for practicing self-care with Healthy @ Hopkins
- Tell a friend and get paid with our Employee Referral Program Bonus!
Qualifications:
- High School Diploma or equivalent.
- Minimum of 6 months in healthcare or office setting
- Substantial interpersonal skills are needed to interact with patients families and medical staff.
- Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
- Proficiency with Microsoft Word proficiency with presentation and spreadsheet software preferred.
- Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.
Important Notices:
***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum$17.28/hour - Maximum$20.06/ will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Employment Type
Full-Time
