Dispatcher II - HVAC
Dispatcher II - HVAC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services including planning consulting and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair upgrading existing mechanical electrical and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: Dispatcher II
Principal Duties and Responsibilities
- Account Management Primary contact for service and maintenance accounts in a specific geographical area.
- Attend new customer kick off meetings.
- Visit customers and jobsites as necessary to ensure quality service.
- Customer Service - Taking service calls from customers via telephone and e-mail. Determine urgency of call and schedule accordingly.
- Managing service calls from receipt to billing.
- Accurate review of all previous day field visits. Approve closed work orders for billing. Take appropriate action on any incomplete items.
- Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly.
- Manage manpower - Daily scheduling and dispatching for field technicians.
- Complete customer and coworker requests.
- Generate quotes and send to customers.
- Process approved quotes purchase material schedule manpower and work with customer to completion.
- Ensure assigned technicians are complying with company protocol including turning in daily timesheets and service reports turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports.
- Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accountings assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
- Assist new technicians in employment policies and procedures as they relate to dispatch.
- Take problem/complaint calls and handle appropriately or direct to Branch Manager.
- Take calls for billing/invoice questions and resolve appropriately.
- Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the proper manpower equipment and materials are available for completion of open work. Submit to Operations Manager each Thursday.
- Process payroll Approve timesheets and send to Payroll Department. Check for accuracy including job numbers legal name prevailing wage rates per diem certified jobs sick and vacation time.
Job Specifications (incl. Education requirements minimal experience computer skills required etc.)
- High School Diploma or equivalent a plus.
- Previous HVAC dispatch experience required.
- 4 years heavy customer service background and dispatch.
- Purchasing experience
- Decision-making skills and be able to work out multiple alternative solutions and determine the most suitable one quickly
- General computer skills including Microsoft Word and Excel
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Compensation Range: $38 - $43 per hour
Benefits: As a leading provider of mechanical and electrical construction facilities services and energy infrastructure EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package which includes medical dental and vision coverage as well as flexible spending accounts life insurance disability income 401(k) Savings Plans Roth Retirement Savings Plan and Deferred Compensation and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per year. In addition employees will receive 9 paid company holidays per calendar year.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
#Mesa
#LI-Mesa
#LI-HVACjobs
#LI-Onsite
Employment Type
Full-Time
