IFAST Agent Level 1
IFAST Agent Level 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Requisition ID:47738
Opening Date:06/13/2025
Closing Date: 06/27/2025
Agency:Department of Human Services
Class Title:EXECUTIVE I - 13851
Skill Option:None
Bilingual Option:None
Salary: Anticipated Salary (Effective 7/1/25) $5928-$8493/month ($71136-$101916/year)
Job Type: Salaried
Category:Full Time
County: Madison
Number of Vacancies: 1
Bargaining Unit Code:RC062
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this positionMUSTapply electronically through thewebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Posting Identification Number47738
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Under direction independently conducts duties in the analysis of problems of Integrated Eligibility System (IES) end-users in completing Initial Applications Redeterminations Mid-Point Reports Program Adds Additions Changes and Crossmatches. Receives calls statewide from Family and Community Resource Centers (FCRC) staff and utilizes policy IES software knowledge business processes and other technologies to troubleshoot issues; provides solutions through proper policy usage or data-entry into IES utilizes software like WebEx to determines if the issue(s) are a design defect or other technological issue. Uses software to log the caller issue the resolution and to create an incident for Level 2 review. Follows up with FCRC end-users when a solution is available. Tracks and assists in report creation regarding caller issues for follow-up by other Bureaus such as training. Travels in the performance of duties.
Essential Functions
Serves as an Illinois Functional Assistance and Support Team (IFAST) Level 1 team member.
Conducts additional research to determine solutions to issue presented.
Maintains a record of outcomes and the root cause i.e. policy knowledge defect lack of IES knowledge or other factors(s).
Reviews policy and rule changes impacting service delivery via IES.
Provides suggestions/requests to agency staff to enhance current system efficiency and improve quality of service delivery.
Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge skill and mental development equivalent to completion of four (4) years of college preferably with coursework in business or public administration.
Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.
Specialized Skills
Of the one (1)year required experience requires one (1) year of professional experience in IES data processing including completing initial applications redeterminations mid-point reports program adds additions changes and crossmatches with a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Preferred Qualifications
One (1) year of professional experience in IES data processing including completing initial applications redeterminations mid-point reports program adds additions changes and crossmatches with a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Two (2) years of professional experience utilizing casework programs policies and business processes.
Two (2) years of professional experience analyzing problems and providing clear instructions on the use of a public assistance eligibility system such as Integrated Eligibility Systems (IES).
One (1) year of professional experience documenting design change process with strong attention to detail for a public or private organization.
A masters degree in business or public administration and coursework in areas such as economic theory accounting and finance organizational theory and operations research.
Conditions of Employment
Requires ability to travel in the performance of duties with overnight stays as appropriate.
Requires the ability to work overtime and/or outside of regular business hours.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon-Fri 8:30am-5pm 1 hour unpaid lunch.
Work Location: 1925 Madison Ave Granite City Illinois 62040
Family and Community Services
Integrated Eligibility Support
I-FAST
Madison County/Granite City
Agency Contact:
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: position DOES contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
