Service Coordinator Team Lead, Compressor Technique - West Springfield, MA

Our solutions are a key part of most industries - electronics medical research renewable energy food production infrastructure and many more. Working with us means working with the latest technologies and groundbreaking sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

General Description Supervise train & develop the Service Coordination team to maximize CTS profitability through efficient service planning and administration. Will work closely with the CTS Operations Manager Service Managers Service Coordinators and the Sales Dept. to provide superior customer service.

Supervision (50%) Daily management of Service Coordinators toward achievement of KPIs and targets including ProductivityCustomer satisfaction/NPS Service Variance Work in Process backlog control Warranty approval invoice quality and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

Work-in-process & invoice control (20%) Hold weekly WIP meetings support/direct Service Coordinators to achieve WIP closing and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent high quality invoicing toward maximizing Service Department revenue and profitability.

Reporting/Recordkeeping (20%) Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

Contribute to positive Company branding by projecting a knowledgeable professional and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed you will need

Experience One to three years of relevant Service Coordination and/or Planning experience.

Education High School diploma some college preferred or equivalent

.

Skills Must be able to work independently and have excellent organizational interpersonal verbal and written communication and problem-solving skills. Must be able to manage multiple priorities with flexibility a positive attitude and a strong commitment to customer service. Must be proficient in Microsoft Office including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.

In return we offer you

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.

What you can expect from us

• Choose your career with us!
• Drive your Career Explore Opportunities Realize your Passion . . .
• Attractive benefits Include:
• Excellent compensation package including a flexible benefits plan and generous 401 (k) retirement plan
• Health insurance/ Dental Insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance

• Salary Range:$68640-$83200 Based on knowledge skills and experience.

City
West Springfield MA

Recruiter

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex gender (including gender nonconformity and status as a transgender or transsexual individual) age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable federal state or local law. All Atlas Copco Compressors LLC employees other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment.