Design Operation Specialist II
Design Operation Specialist II
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Job Description
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.
Job Description:
Were looking for a Design Operations Specialist II to support our design teams day-to-day operations. In this role youll help improve how we work together by assisting with process updates maintaining simple workflows helping with team tools and making sure key information is clear and easy to find. Youll play a key part in reporting and keeping things running smoothly and supporting the team in staying organised and aligned.
Key Responsibilities:
- Configure and manage JIRA projects workflows fields screens permission schemes and automation rules.
- Collaborate with IT/DevOps to customise JIRA setup for design-specific needs (e.g. intake forms review stages).
- Design and maintain JIRA dashboards for leadership and team-level reporting.
- Define track and report on key performance indicators (KPIs) related to design delivery throughput quality and engagement.
- Produce regular reporting on project health team capacity and operational metrics for executive stakeholders.
- Diagnose and resolve issues related to JIRAs functionality performance or configuration.
- Act as liaison between Design Product Engineering and Operations teams.
- Drive alignment on timelines dependencies and shared goals.
- Support onboarding training and enablement of new team members with JIRA best practices.
- Proactively identify risks unblock teams and manage dependencies to maintain delivery cadence and uphold quality across all design initiatives.
- Establish and maintain scalable design processes workflows and best practices to ensure teams can focus on delivering high-quality design work with clarity and speed.
Qualification:
- 3-4 years of experience in a Design and Learning Operations or a related operations role.
- Proven experience with JIRA administration and customisation for large teams.
- Strong analytical mindset with experience in reporting and dashboard creation (JIRA Confluence Airtable).
- Deep understanding of Agile and Product Development Life Cycles (PDLC).
- Exceptional organisational and communication skills; able to manage multiple priorities.
- Experience working with creative UX or design teams is highly preferred.
- Familiarity with tools like Confluence Figma Miro and Slack.
Preferred Qualifications:
- Atlassian Certification (JIRA Administrator or similar)
- Experience with capacity planning tools or resource management frameworks
- Background in change management or team enablement
Perks and Benefits:
- Competitive compensation
- Generous stock options
- Medical insurance coverage
- Work with some of the brightest minds from Silicon Valleys most dominant and successful companies
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.
For more information on our privacy practices please refer to our Applicant Privacy Notice here.
Required Experience:
Unclear Seniority
Employment Type
Full Time
