Casual Banqueting Waitperson

We are hiring for a Casual Banqueting Waitperson.

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work. Benefits for your lifestyle

• Part of Marriott International the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Service Charge

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions the length of wait re-cook orders and product availability. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas china glass etc. throughout the day. Complete closing duties including restocking items turning off lights etc. Present physical and accurate check to guest and process payment. Performs other related tasks as assigned by management. Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security
Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
Follow policies and procedures for the safe operation and storage of tools equipment and machines.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform name tags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools equipment machines or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations
Address guests service needs in a professional positive and timely manner.
Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.