Associate Director, Development Operations
Associate Director, Development Operations
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$ 105000 - 118500
1 Vacancy
Job Description
Position:Associate Director Development Operations
Program:Development Operations
Department: Development
Compensation:$105000 - $118500 annually
Status:Full-Time 100%Exempt
Probation:180 Days
Benefits:Medical Dental Vision Life and Long-Term Disability Insurance Employee Assistance Program and 403(b) Retirement Plan
CENTERS MISSION: Building a world where LGBTQ people thrive as healthy equal and complete members of society.
DEPARTMENT SUMMARY: The Development department is responsible for the fundraising to support the Centers many programs and services that are not financially supported by government grants. The department raises nearly $20 million through individual gifts private foundation grants corporate donations estate and legacy gifts as well as several fundraising events such as the annual Gala.
JOB SUMMARY: The Associate Director Development Operations is a key driver of the efficiency and effectiveness of the Development Departments operations. This role oversees core functions including gift processing data integrity donor analytics budget tracking and the optimization of fundraising technology systems. Leading a team of key staff the Associate Director ensures seamless coordination across departments to implement streamlined systems and processes that enhance fundraising performance. This position plays a vital role in maintaining accurate and actionable donor data improving operational workflows and supporting strategic initiatives that power the Centers philanthropic goals.
% of Role
ESSENTIAL FUNCTIONS
30%
Budget & Financial Management
- Lead the development of the annual departmental budget in collaboration with senior leadership
- Monitor and track departmental expenses to ensure alignment with budgetary goals
- Prepare accurate financial reports and projections and collaborate with Finance to support budget planning audit readiness and informed decision-making
30%
Gift Processing Data Management & Analysis
- Oversee daily gift processing operations including accurate and timely entry acknowledgment and reconciliation of donations
- Manage and track matching gift submissions ensuring timely follow-up with donors and corporate matching programs
- Support the processing and tracking of contributions from Donor-Advised Funds (DAFs) coordinating with Finance to ensure accurate coding and receipting
- Maintain data integrity and ensure consistent coding attribution and donor record accuracy within the CRM
- Support implementation of data reporting and analytics tools to identify trends and inform fundraising strategy
- Ensure timely generation of donor reports trend analysis and portfolio tools in collaboration with team members
- Assist with portfolio maintenance including donor assignment updates and prospect identification efforts
- Oversee processes to identify and flag lapsed or failed monthly gifts ensuring appropriate follow-up workflows are in place to recover payments and maintain accurate donor records
20%
Technology & Systems
- Oversee the administration and optimization of CRM systems and reporting tools to support departmental efficiency
- Oversee the setup and quality control of online donation and event registration pages in coordination with the CRM Manager and Coordinator
- Oversee the event registration process for Development-led events coordinating with internal teams to ensure smooth setup data collection and follow-up
- Support gift reconciliation and accounting for event-related donations and registrations partnering with Finance and Development leadership to ensure accurate revenue reporting and attribution
- In partnership with the CRM Manager serve as a liaison with IT consultants and vendors to troubleshoot issues implement solutions and optimize Development systems
- Oversee the development and maintenance of standardized operating procedures (SOPs) workflows and training materials across the Development Operations team to ensure consistent accurate and efficient use of technology platforms and data systems
- Support onboarding of new Development team members and ensure appropriate systems access and training
10%
Department Operations Support
- Oversee day-to-day operational needs for the Development division including vendor management payment processing and supply coordination
- Support event logistics for donor-facing activities including tracking RSVPs preparing materials and ensuring readiness of tools and systems
- Provide operational input during annual planning and contribute to team efficiency and documentation efforts
10%
Management (Budgetary & Direct Supervisory)
- Supervise a small team or direct report(s) involved in gift processing database management or donor services
- Provide day-to-day guidance prioritize workload and ensure completion of mandatory trainings
- Foster a collaborative inclusive team culture by mentoring staff conducting regular performance evaluations and supporting professional development
- Uphold Center policies and leadership standards to support a productive and values-driven work environment
REQUIRED QUALIFICATIONS
Strong understanding of corporate philanthropy institutional funding and the evolving landscape of LGBTQ-focused
Bachelors degree in business administration nonprofit management or a related field (or equivalent experience)
Minimum 5 years experience in development operations or a related field with at least 1 year in a leadership role
Demonstrated experience with budget management data analysis and CRM systems (experience with Salesforce is a plus)
Strong analytical and problem-solving skills with an ability to translate data into actionable insights.
Proficiency in donor databases financial systems and technology platforms relevant to development operations
Exceptional organizational skills and attention to detail
Excellent communication and interpersonal skills with the ability to collaborate across departments and with external stakeholders
Proven leadership and team management abilities fostering a supportive and productive work environment
Demonstrated initiative flexibility and problem-solving ability in a fast-paced nonprofit environment
Experience supporting events or managing departmental operations including vendor and payment workflows
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry national origin sexual orientation gender identity and expression sex pregnancy childbirth and related medical conditions religion disability age military or veteran status including status as a victim of domestic violence assault or stalking genetic information (including family medical history) political affiliation or activities medical or health conditions and marital status.
The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Centers premises subject to applicable federal state and local laws. For more information please contact .
Required Experience:
Director
Employment Type
Full-Time
