Senior Social Service Assistant - Veterans Services, Honor Home - Full-Time, Monday-Friday, 8:00AM-4:00PM
Senior Social Service Assistant - Veterans Services, Honor Home - Full-Time, Monday-Friday, 8:00AM-4:00PM
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Job Description
Senior Social Service Assistant
Veterans Services Honor Home
Full-Time
$17.31/Hour
Schedule: Monday-Friday 8:00AM-4:00PM
GENERAL STATEMENT OF DUTIES: The Senior Social Service Assistant will be responsible for the Program Manager of the locality in which they are employed. The positions primary focus is to provide trauma-informed case management to clients in our facilities. They will be expected to work within the policies and procedures and work toward maintaining good service standards and professional practices. This position provides case management to a caseload of internal clients.
ESSENTIAL RESPONSIBILITIES:
1. From a trauma-informed approach case management involves internal clients receiving assistance in our shelter.
2. Responsible for managing paperwork and billing for our contractual obligations as needed.
3. Attend meetings (virtual and in-person) training and conferences as requested.
4. One week per month of on-call responsibility.
5. Creates staff schedule for all Honor Home campuses.
6. Assists Program Manager in providing coverage for open shifts and call-offs when on-call.
7. Implements risk assessments according to policies and procedures as directed by the Program Manager.
8. Assist in the initiation development and oversight of new aspects of service provision including use and access to ordinary community facilities.
9. Work collaboratively respectfully and kindly with colleagues community partners all shelter staff and residents. Represent and lead by example for the team.
10. Attend all outside meetings as required by the Program Manager.
11. Provide residents with a wide range of practical personal social and general care services.
12. Using a trauma-informed approach collaborate with clients to develop realistic case management goals and a comprehensive understanding and assessment of their needs. Demonstrate patience empathy and nonjudgmental approaches when working with clients.
13. Promote resident involvement by maximizing participation in the decision-making process within the services as needed. Lead house meetings life skills classes creative classes staff-led groups and staff meetings with the program manager.
14. Comply with agency policies and procedures COA regulations federal and state requirements and educational/certification/registry requirements.
15. Other duties as assigned.
QUALIFICATIONS:
to model open communication fair and equitable treatment and display empathy and respect to people of all backgrounds.
in-person phone email and written communication skills for team members and clients even in stressful situations
of resources/community services.
be able to obtain CPR/First Aid certification.
possess Microsoft Word skills.
have reliable transportation and a phone.
have the ability to be on call for one week a month
Ohio Drivers License and ability to meet agency requirements for driving insurability if applicable.
be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation) if applicable.
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: A High School Diploma or GED is required along with Case Management experience. A bachelors degree or pursuing a degree in social work and/or a related field is preferred. CPR/First Aid Certification is also preferred
MINIMUM EXPERIENCE REQUIREMENTS: Experience working in crisis intervention and case management preferred.
Required Experience:
Senior IC
Employment Type
Full-Time
