Product Manager, Ops
Product Manager, Ops
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Product Manager Ops
London or Remote in the UK 80000-95000 plus stock options & Benefits Product at Monzo Hear from the team
As a Product Manager in Operations you will lead high-impact initiatives to enhance Monzos award-winning customer support. As a member of Monzos product team youll be responsible for supporting the strategy and setting a high bar for impact and execution requiring complex stakeholder alignment and coordination across multiple cross-functional teams. Youll partner closely with leaders in Product Engineering Data and Design to help shape Monzos product strategy for Customer Support and drive innovation within the team. Were now gearing up for our next phase of growth from 10 million to 20 million customers.
Our Mission:The Operations team is on a mission to deliver an effortless experience for everyone - helping Monzo deliver on its mission of making money work for everyone.
Our Strategy:
- We enable the efficient growth of the company creating and revising the operating model and systems that scale as Monzo grows that give us repeatability and flexibility and allows us to safely diversify into new products and locations
- We obsess over customer service experience and good customer outcomes that add value to the business and helps us to improve customer loyalty as we grow
- We build lean tech-led servicing experiences first
What youll be working on:
As a Product Manager for our Ops team youll ensure that we continue to meet and exceed the needs and expectations of our customers and drive continued customer growth and scalability.
That means youll:
- Lead product strategy for your area balancing work to create long-term growth and engagement and work to hit short-term targets.
- Collaborate with engineering design data user research and marketing to identify and validate new opportunities.
- Create delightful experiences that solve user needs and pain points.
- Work with cross-functional partners (engineering design data user research and marketing) to ensure projects are delivered on time and as planned as well as with legal compliance and regulatory affairs where relevant
- Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
You should apply if:
- Youve shipped world-class products at a fast growing company.
- You have a track record of leading the development of market-leading value propositions that drive significant growth at scale.
- Youre data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation.
- You can work effectively with a diverse range of people and working styles - spanning engineering design data user research marketing legal and compliance - to get stuff done.
- Youre able to motivate energise and inspire people towards a common goal.
- Youre passionate about building value for customers and not just achieving business results.
- Youre intellectually honest about your works performance continually striving for improvement.
- You can systematically break down and solve complex problems.
- Youre able to make good decisions in complex situations where theres often no right answer.
- You have the urge and resilience to challenge the status quo and make things better and are full of creative ideas for how to do so.
- Youre a fast learner humble and curious and enjoy learning every day and sharing your knowledge and experience.
- Youre excited by what were doing at Monzo and the problems inherent to Customer Support Operations
The interview process:
Our interview process involves 4 main stages:
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop consisting of x3 hour long interviews to assess Project Walkthrough Case Study and Leadership.
- A final stage with a Director or VP within the Product team
Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
Whats in it for you:
80000-95000 plus stock options & benefits
We can help you relocate to the UK
We can sponsor visas.
This role can be based in our London office but were open to distributed working within the UK (with ad hoc - at least monthly - meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefits here
If you prefer to work part-time well make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
#NG-LinkedIn
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
IC
Employment Type
Full Time
