Credit Support Specialist
Credit Support Specialist
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Job Description
Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of reach out to us about any adjustments or support you mayrequire.
About the role:
The Credit Support Specialist plays a key role in supporting the Credit Management function by driving compliant practices that maximise cash flow minimise bad debt and enhance customer engagement.
As the second in charge and subject matter expert this role spans both the Collections and Credit Administration teams ensuring operational efficiency deep knowledge sharing and high performance.
In partnership with Team Leaders the Credit Support Specialist coaches and develops team members conducts quality assurance and contributes to project initiatives including system testing. This role also serves as a central point of contact for internal stakeholders providing expert guidance on customer related matters.
You will:
- Support and Engage Team Members. Actively listen stay visible and show curiosity to support team members while fostering strong relationships and a collaborative team environment.
- Provide Leadership. Lead by example through hands on involvement in operational tasks during peak times and act as a role model by displaying exemplary leadership and professionalism.
- Drive Performance and Development. Conduct regular coaching quality assurance and training.
- Manage Daily Operations and Escalations. Allocate tasks manage intraday activity to meet targets and SLAs handling escalated phone calls and emails to ensure smooth daily operations.
- Analyse Data and Identify Opportunities. Review accounts and data to uncover trends and improvement opportunities contributing to informed decision making and strategic planning.
- Lead Continuous Improvement Initiatives. Critically assess and improve processes and procedures lead improvement reviews and collaborate with stakeholders to implement effective compliant solutions.
What youll bring:
- Leadership Potential and Passion for Development.
Demonstrated experience as a 2IC or a strong aspiration to lead with a genuine passion for developing both people and self. - Extensive Credit Management Expertise. Solid background in credit management ideally within the energy industry with deep knowledge of collections and administrative tasks such as bankruptcy disconnection liquidation missing payments and refunds.
- Coaching and Training Proficiency. Proven experience in coaching quality assurance and training to support team growth and performance improvement.
- Strong Relationship Building Skills. Ability to build and maintain effective relationships with internal and external stakeholders fostering trust and collaboration.
- Excellent Communication and Interpersonal Abilities. Superior written and verbal communication skills with the ability to explain complex issues clearly and relate well to others.
- Proactive Problem Solving . Highly proactive with strong initiative and advanced problem solving capabilities.
Further information can be found on the attached Position Description:PD Momentum - Credit Support
Whats in it for you
Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.
Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really box-ticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.
For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.
We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
