Customer Solutions Engineering Manager
Customer Solutions Engineering Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Customer Solutions Engineering Manager will lead engineering and manufacturing operations for Dodges new Kansas City Service Center under Project Sky. This role is responsible for managing all technical aspects of the facility including machining assembly application engineering and IIoT integration. The manager will directly supervise a team of two manufacturing engineers and two machinist/assemblers ensuring safe efficient and high-quality execution of service center operations. A key focus will be optimizing manufacturing processes to support product customization quick turnaround and operational excellence.
Key Responsibilities:
1. Engineering Operations
- Manage all engineering and manufacturing processes within the service center including machining rebore shaft modification and assembly.
- Ensure safe and efficient operation of shop floor activities in support of customer-specific build and service needs.
- Oversee implementation of lean manufacturing practices and productivity improvements.
2. Application Engineering & Customer Support
- Provide engineering leadership on product applications custom builds and customer-specific modifications.
- Collaborate with sales product management and field service teams to support tailored solutions.
3. Team Leadership & Development
- Supervise and develop a team of two engineers and two machinist/assemblers.
- Build a culture of accountability safety and continuous improvement.
- Provide clear expectations coaching and performance feedback to team members.
4. IIoT & Technology Integration
- Lead the implementation and support of IIoT technologies such as sensors lubricators and gateways.
- Provide guidance for on-site commissioning and post-installation technical support.
5. Process Improvement & Quality Assurance
- Drive continuous improvement across machining assembly and service workflows.
- Establish and maintain high-quality standards for technical execution and product delivery.
- Identify implement and sustain process enhancements using data-driven methods.
Qualifications:
- 8 years in engineering or manufacturing operations within industrial service or power transmission sectors
- 3 years of supervisory experience leading technical or production teams
- Strong understanding of machining assembly and manufacturing processes
- Experience with gear reducers couplings mounted bearings or industrial assemblies preferred
- Familiarity with IIoT technologies and sensor-based solutions is a plus
- Bachelors degree in mechanical Industrial or related Engineering field (required)
Physical Requirements:
- This role requires the ability to work in a manufacturing and service environment that may include exposure to elevated noise levels dust and varying temperatures.
- The employee must be able to move about in industrial workspaces including standing walking climbing stairs or ladders and navigating around machinery and equipment.
- The role may occasionally require lifting or moving items up to 50 pounds with or without reasonable accommodation.
- The employee must be able to communicate effectively both verbally and in writing and occasionally travel to other sites or customer locations.
Why Join Us
Play a key role in maintaining product excellence and customer satisfaction
Work with a collaborative global supplier base and cross-functional internal teams
Utilize your technical expertise in castings to drive real-world improvements
Join a trusted industrial leader with a strong culture of quality and innovation
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer including disability and protected veteran status.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.
Required Experience:
Manager
Employment Type
Full-Time
