IT Service Desk Specialist

Renuity is looking for a IT Service Desk Specialist to join our team here in Fort Lauderdale! The IT Service Desk Specialist is a key member of the Renuity Service Desk team responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT-related inquiries and issues. The IT Service Desk Specialist will work closely with users to diagnose and resolve technical problems ensuring high levels of customer satisfaction.

What Youll Do:

• Exceptional Customer Service

  • Deliver the highest level of exceptional customer service throughout every customer interaction

  • Respond promptly to service requests and incidents ensuring timely and effective resolution

• Problem Determination and Resolution

  • Conduct initial problem diagnosis providing accurate troubleshooting for incidents and service requests related to supported software hardware and technology infrastructure

• Information Collection and Communication

  • Gather relevant information using organizational tools customer conversations and support tools

  • Communicate with customers through various channels (phone email chat) to ensure clarity and understanding

• Escalation Management

  • Escalate complex issues swiftly when necessary ensuring that unresolved tickets are addressed within established timelines

  • Document detailed meaningful notes in the ticketing system for reference by other support staff and escalation teams

• Incident and Request Prioritization

  • Adjust priority levels appropriately based on incident criticality and service level agreement (SLA) compliance

  • Accurately categorize incidents and requests for effective logging and tracking

• Customer Relationship Building

  • Foster a positive customer support experience by understanding customer problems and ensuring timely resolutions or escalations

  • Provide ongoing communication regarding progress updates with a professional demeanor

• Technical Support Proficiency

  • Support operating systems including Windows MacOS iOS and iPadOS ensuring users receive comprehensive assistance

• Compliance with Corporate Policies

  • Adhere to corporate policies and procedures to guarantee compliance across all support activities

• Local Service Desk Contact

  • Act as the primary local contact for the Service Desk within the collocated division addressing technology-related requests and inquiries

• Collaboration and Team Participation

  • Engage actively in Technology Services team meetings collaborating with peers to enhance service delivery and team effectiveness

  • Contribute to providing technology services and project support across all Renuity divisions and locations

What Youll Bring:

• Technical degree in information systems computer science or related field

• 1 years of information technology experience

• Supporting Windows macOS iOS and iPadOS

• Knowledge of M365 Teams SharePoint OneDrive

• Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction

• Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware

• Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions

• Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience

• Collaboration: Willingness to work as part of a team and contribute to group objectives

What We Oer:

• Full benets package including health vision dental and 401k match up to 6%

• PTO and holidays

• Career Advancement

About Us
Renuity is a national leader in the direct-to-consumer home improvement industry dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country we operate under the Renuity brand and through a network of trusted regional companiesincluding Mad City Windows & Baths Pacific Bath FHIA Remodeling Statewide Remodeling MaxHome Rite Window and Closet America.

Backed by private equity and fueled by an ambitious growth strategy Renuity has expanded rapidly through strategic acquisitions. Today were focused on unifying our brands streamlining operations and delivering exceptional service to homeowners nationwide. Weve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installationat competitive prices.

At Renuity youll join a dynamic fast-paced and collaborative team where your work directly contributes to the companys success. Our people work closely with executive leadership embrace innovation and drive real impact. Whether youre in the field or at HQ youll be part of shaping the future of home improvementand building a career you can be proud of.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact

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