Energy Assistance Analyst II
Energy Assistance Analyst II
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Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
Within Customer Advocacy Services the Energy Assistance Analyst is responsible for supporting low-income and customers in need of financial assistance by analyzing and developing improvements to business processes identifying and facilitating the creation of appropriate reporting around each function integrating processes relating to operations and delivering an improved customer experience. This role will partner with Customer Ops Spt Svcs (COSS) to identify process gaps drive increased agent awareness of tools available to assist customers (e.g. Public/Private funding Energy Aid 2-1-1 pledge / payment processes) identify opportunities to educate customers on Energy Assistance processes and work cross-functionally to implement identified solutions.Job Description
Key Accountabilities
Education Experience & Skill Requirements
Key Metrics
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
