Patient Access Reprsentative
Patient Access Reprsentative
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Access Representative Tier I supports the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy timeliness and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.
- Welcome patients and visitors in a courteous and timely manner both in person and over the phone.
- Accurately verify and update patient demographics insurance and registration information in the EHR.
- Schedule appointments to optimize patient satisfaction provider time and most effective use of examining and treatment rooms.
- Collect and verify insurance information and document eligibility for services.
- Inform patients about co-payments sliding fee discounts and financial obligations.
- Collect co-payments fees and account balances accurately and document payments in the EHR.
- Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
- Ensure Accurate and confidential input of patient information into the EHR.
- Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
- Collaborate with clinical staff billing and other departments to support smooth patient flow and accurate documentation.
- Communicate scheduling issues urgent needs and patient concerns to appropriate team members.
- Participate in patient access and quality improvement projects such as recall outreach scheduling optimization and patient satisfaction efforts.
Our team enjoys great benefits including medical dental vision 6 paid holidays 2 floating holidays generous paid time off that starts to accrue on your first day and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed based on business needs.
If interested please apply today by submitting your cover letter and resume. Upload all materials into the cover letter and resume submission fields. Applications that do not contain all required documents may not receive full consideration.
Visit to learn more about Rockbridge Area Health Center. For questions about the application process please contact Human Resources by calling or EOE
Employment Type
Full-Time
