BSE Consultant - Senior
BSE Consultant - Senior
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
BSE Consultant
Opportunity:
In recent years technology has disrupted and transformed government entities and multinational corporations reshaping their operations and elevating their focus on elite Customer Experience (CX) and Employee User Experience (EUX). As a business consulting professional you play a pivotal role in helping our MENA clients unlock the full potential of their technology investmentsdriving strategy accelerating growth and enabling business excellence.
As part of a high-performing Business & Service Excellence team youll deliver exceptional client service providing strategic advice on how technology enablement digital transformation and enterprise intelligence contribute to performance improvement. Your expertise will extend beyond technology transformation enablement to include business excellence initiatives optimizing processes enhancing operational efficiencies and embedding continuous improvement frameworks while having a good background in Professional Business Process Analysis specific to tools like BMC Remedy Ivante ServiceNow and the likes.
By leveraging technology as a force multiplier during major program transformations you will guide organizations in aligning their IT landscape with business excellence principlesensuring sustainable value creation operational agility and industry-leading service delivery. Whether its refining governance models streamlining enterprise workflows or embedding data-driven decision-making your role will be instrumental in shaping future-ready organizations poised for success.
Job Responsibilities:
The BSE Consultant is primarily responsible for designing building implementing and executing one or more Service Excellence processes and provide process and technology governance consulting.
- Responsible for consulting engagements of Business Consulting service offerings in the field of Service Management and Business Excellence - assemble information to determine document and agree customer requirements conducting AS-IS assessments in line with applicable standards and frameworks conducting Gap Analysis and producing recommendations
- Responsible for managing end-to-end proposal development crafting compelling value propositions and leading client orals to drive business growth and secure strategic engagements.
- Analyze clients business and user needs priorities document requirements and make recommendations to Client Senior Leadership on how to apply best practices and methodologies to address priorities policies procedures technical problems and bottlenecks.
- Apply excellence framework principles (ISOs EFQM IT CMF ITIL etc) to streamline business processes and optimize operational efficiencies. Ensure services are performed within established service levels and Key Performance Indicators (KPIs)
- Define develop and implement policies processes and procedures aligned to standards and frameworks
- Develop templates guidelines and other job aids to use the implemented policies processes and procedures
- Assess and formulate tool requirements to execute the processes and ensure all the processes are institutionalized within the client environment
- Conduct periodic compliance audits / assessments against defined processes and various quality models such as Malcolm Baldrige EFQM IT CMF ITIL COBIT ISO 20000 ISO 22301 ISO 27000 and various other emerging business excellence frameworks
- Report ensure and facilitate closure of all non-conformities by driving corrective actions within client environment.
- Develop Metrics/KPIs and collect data related to the processes deployed and drive analysis and improvements based on recommendations
- Contribute to internal best practices processes and methodology documentations
- Provide support functionally on the development implementation and deployment of service management tools.
- Apply Service Process Management best-practices and methodologies in the development and implementation of IT Services
Educational Qualifications:
- Bachelors degree Business Administration/Management/Information Technology Engineering or a related field (Mandatory) Masters degree (MBA/MSc) in Business Strategy Digital Transformation Technology Management or Operations (Desired)
- Mandatory Certifications
- ITIL4 Foundation (Mandatory)
- Desired Certifications
- ISO 20000 IAITAM
- Lean Six Sigma (Green/Black Belt) TOGAF EFQM Baldrige Excellence Framework
- Project & Program Management: PMP PRINCE2 SAFe Agile Scrum Master
- Data Analytics: Power BI Tableau
Skills & Experience:
- At least 3-5 years related IT experience
- Effective communication influencing facilitation and documentation skills
- Personal Attributes/Interpersonal Skills
- Strategic planning skills to determine business requirements develop customer strategies and develop plans to achieve the business requirements identified.
- Experience writing business and technical documentation and contributing to proposals
- Ability to present ideas clearly and concisely
- Experience in one or more of the following areas:
- Process Excellence Business Excellence
- Service Management Operations Management
- Business Excellence
- IT Governance Information Security
- Service Delivery Management
- Experience on ServiceNow and other ITSM tools
- Experience on Visio PowerPoint Excel etc.
Behavioural Skills:
- Strong communication skills with ability to interact with management level
- Open to explore all domains in Business Consulting
- Ability to work under pressure and prioritize with minimal supervision
- Multi-tasking skills
- Team player with ability to work with cross functional teams
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Contract
Employment Type
Full Time
