Customer Care Coordinator
Customer Care Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description Summary
Location : London Office with Hybrid working #LI HybridAbout the role:
We are seeking a Customer Care Coordinator who will be in charge of providing comprehensive support throughout the entire Order to Cash process and related duties for all customers of Novartis Pharmaceuticals UK.
You will ensure that all service levels and compliance requirements are consistently met and adhered to.
Job Description
Key Responsibilities:
To support customer care standard order fulfilment operations in accordance with Novar-tis Standard Terms and Conditions and UK pharmaceutical legislation as directed by the Commercial Operations Manager.
Responsible for ensuring allocated tasks are delivered to the agreed standards and that all relevant KPIs and service level agreements are met.
To ensure the integrity of financial regulatory and quality controls.
Process all Sales Orders to agreed standard of accuracy
Work closely with the Demand Managers to contribute to the process of managing stock availability.
Manage emergency/same day deliveries communicating with the Third Party Logistics providers and customers to ensure deliveries are on time.
Communicate and become the central point of contact for customers on matters regarding their orders to ensure that orders are processed in an accurate and timely fashion.
Support the customer care team as required resolving customer order issues.
Provide support and cover to colleagues when workload and priorities within the team when and where required respect shifts times and flexible working
Essential Requirements:
Ideally you have experience of order processing and customer services with-in a busy and fast moving environment for a Global company.
Very good communication skills both written and verbal
Excellent interpersonal skills
Strong listening abilities
Proficient in Excel and SAP
Desirable Requirements:
G/CSE/O Level pass grade in Maths & English desirable but not essential. NVQ in Customer Services or Business Administration.
Why Novartis
Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: receive:
Competitive salary Annual bonus Pension scheme Share scheme Health insurance 25 days annual leave Flexible working arrangements subsidized dining facilities Employee recognition scheme learning and development opportunities.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities join the Novartis Network here: Desired
Accounts Receivable (AR) Calls Handling Curiosity Customer Care Customer Experience (CX) Customer Needs (Inactive) Customer Relationship Management (CRM) Software Customer Service Efficiency Handheld Devices Installations (Computer Programs) Microsoft Access Microsoft Excel Relationship Building Sales Salesforce (Software)Required Experience:
IC
Employment Type
Full-Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved