YourLiebherrCareer: General Manager, Customer Service - Crawler Cranes & Deep Foundation Equipment

• Support the Divisional Director to establish and execute the Divisions strategy.
• Maintain positive and harmonious working relationships with Customers Internal Factory& Industry Stakeholders. Regularly visiting customer sites and branches asrequired.
• Regular attendance/participation at industry forums and events in alignment with Strategy and Operational plan.
• Regular attendance/meetings with MCC factory in alignment with Strategy and Operational plan.
• Regular meetings with MCC Divisional Director to align customer service development strategy with sales growth strategy. Ensure customer service process flowaligns with sales process flow with proper documentation to LISA machine file (Warranty conditions 3rd party tool approval machine card update).
• Develop a customer service sales strategy to increase spare parts & service sales turnover and profitability.
• Develop and Maintain profit and loss responsibility forecast and budget Capital expenditures.
• Implement and monitor continuous improvement initiatives and processes for their respective areas.
• Development and implementation of a robust Quality Management System (QMS).
• Provide guidance and ensure adherence to customer dispute resolution process.
• Ensure Managers maintain and develop capability to achieve deliverables to the Division and customers.
• Responsible for professional development leadership competencies and succession planning of Managers.
• Support employee development and engagement through leadership orientation coaching training apprenticeships performance management.
• Instill and promote a Health & Safety critical culture perform legislated Health and Safety duties as required.
• Other duties as assigned.

• At least 5 years of experience in a senior service-focused role within the heavy equipment or closely related industry
• Must be able to travel (nationally and internationally)
• A valid drivers license and passport is required for this position
• Well established people management coaching and development skills
• Advanced commercial & business aucumen
• Customer Centric demonstrated success providing customers with exemplary aftermarket support
• Strong written and oral communication skills
• Fundamental knowledge of Quality Managment & Supply Chain
• Intermediate project managment software skills
• Risk managment Identification & mitigation
  

• Highly Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid work opportunities for select roles*
• Paid vacation starting at 4 weeks PLUS 6 dedicated family health and wellness days
• 6% employer RRSP matching
• Annual allowance for continuing education
• International training & development work opportunities for select roles*
• Vehicle allowance for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse inclusive safe and dignified work environment for all employees regardless of gender race ethnicity sexual orientation disability religion or any other aspect of their identity.

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Natalie Ely.

One Passion. Many Opportunities.