Program Manager
Program Manager
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Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
Docusign is looking for a Program Manager to drive and innovate on key initiatives for our core B2I products. In this role you will lead and motivate our teams by introducing efficient processes driving innovative and measurable solutions to maximize efficiency for team members and working in unison with the product development teams to create the best experiences for our customers. This role will be responsible for managing programs scope through all phases of the life cycle.
The Program Manager will build schedules: monitor the project from initiation through delivery organizing the interdepartmental activities ensuring management of interdependencies and managing risks proactively to drive completion of the program. This person will plan track and monitor work of cross functional teams including but not limited to product management Engineering marketing Field enablement Customer enablement and program staff providing technical support and direction. Duties and tasks are varied needing independent judgment so the person needs to be fully competent in the area of program management expertise.
In order to be successful in this role you possess a strong attention to detail have a reputation as someone who focuses on the outcome brings simplified solutions to complex problems in a technical environment and does what they say they will do. You must be comfortable operating in a fluid agile and team-oriented environment; bringing order to chaos.
This position is an individual contributor role reporting to the Senior Program Manager B2I Program Management.
Responsibility
- Work with development teams to determine realistic schedules to launch new products and features
- Oversee end-to-end program execution across teams / groups including risk management communication issue/conflict resolution and dependency management
- Coach teams on agile practices when necessary including stepping in as Scrum Master while training the teams
- Keep the executive and business teams updated on project timelines and results
- Partner with end-to-end implementation teams to define launch plans to identify and mitigate Gaps Risks and dependencies
- Define communication plans for programs
- Lead communication within the team across Product Development and across Docusign
- Communicate schedules dependencies issues and risks across teams and to stakeholders
- Ensure adherence to governance processes and visibility to release management
- Identify and track risks to delivery and overall program schedule
- Evaluate existing processes and procedures
- Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
- Manage teams across disciplines and across geographies (San Francisco Seattle etc)
- Travel as necessary (10%)
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 5 years leading complex cross-functional global programs for SaaS based products
- Ability to develop clear program strategies and high-level program plans
- Experience using Google suite Project organization tools Atlassian Toolset: Jira Confluence Portfolio/Advanced Reporting etc.
Preferred
- Excellent written verbal communication and interpersonal skills
- Equally confident in working with executive team members as working with implementation teams
- Skilled at dealing with ambiguity in a rapidly growing and changing environment
- Experience in companies in both small and large scale software development organizations.
- Strong business acumen and technical background with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
- Ability to manage multiple stakeholders and expectations
- Ability to successfully collaborate with multiple functions across the organization
- Experience building strong cross-team relationships and partnerships
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
Washington Maryland New Jersey and New York (including NYC metro area): $123800.00 - $176625.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Manager
Employment Type
Full-Time
