Concierge

Sunseeker Resort Charlotte Harbor is currently searching for Concierge Staff!

As Concierge you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs you will own their experience to createmoments and memories they will carry with them far beyond their stay with us. You will be the resort expert for all resort amenities/events and be knowledgeable of all local excursions/activities.

All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.

Job Duties

• Greet guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation directions to local attractions or meeting rooms car rentals etc. according to individual needs.
• Professionally and expeditiously process all guest requests (phone face to face text email or fax)
• Respond and assist with guest conflict resolutions in a timely manner and anticipate recognize evaluate and resolve any potential challenges.
• As a brand ambassador representatives must be able to effectively build relationships and professionally represent themselves with vendors and guests.
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community.
• Representatives are expected stay up to date and knowledgeable on other departments/entities policies and procedures.
• May check in/out hotel guests.
• Understand HotSos and how to complete Work Order requests for Engineering. Promptly issue Work Orders once a guest reports a maintenance need.
• Understand ALICE concierge system
• Perform other duties as assigned by leadership

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit .

• High School Diploma GED or equivalent
• Minimum (1) year experience in customer service or guest service role.
• Advance knowledgeable/expertise in local attractions amenities and events.
• Experience with Forbes Star AAA and Four Diamond standard a plus.

Other Minimum Requirements

• Maintain a professional neat and well-groomed appearance complying with Sunseeker standards
• Previous experience or knowledge of Hotel Systems. (Alice Maestros HOTSOS)
• Ability to work varied shifts including weekends and holidays
• Working knowledge of Microsoft Office Suite
• Excellent customer service skills
• Ability to function well under pressure manage multiple priorities and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Work independently and with guests utilizing sound judgment superior problem solving and decision-making skills.
• Excellent organizational analytical and project management skills with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor