Global Program Advisor, Internships
Global Program Advisor, Internships
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$ 55000 - 59000
1 Vacancy
Job Description
Job Details
Description
Job Opportunity: Global Program Advisor Internships
Location: Stamford CT (Hybrid)
Start Date: August 1 2025
Salary Range: $55000$59000
Hiring for 2 Positions
About AIFS Abroad
At AIFS we bring the world together. We believe in the transformative nature of international education and want you to join our team to help prepare globally minded citizens through our academic and career-oriented programs to build a more equitable sustainable and peaceful world. Since 1964 weve helped more than 1.6 million participants engage in cultural exchange and educational opportunities. AIFS abroad is focused on three programs: study abroad customized faculty led international internship and career readiness programs in over 20 countries and virtually. AIFS Abroad is one of many divisions of AIFS Inc our parent company that is wholly owned by the UK charity established by Sir Cyril Taylor the founder of AIFS.
Who We Are
We are a mission driven dynamic group of international education professionals committed to making the world better through our programs. You can expect a transparent and innovative work culture where goals are made and tracked and ideas from all staff are welcomed. If youre passionate about helping students prepare for global careers wed love to meet you.
Responsibilities
This non-exempt position is full-time Monday - Friday 9:00 am-5:00 pm and operates from Stamford CT. This hybrid position requires two days per week in the office. The position doesnt require domestic or international travel but in peak student advising / enrollment season some travel may be requested. Some nights and weekends could be required based on seasonal business needs/position requirements. We are looking to hire two people for this position.
The Global Program Advisor plays a critical role in ensuring programs are delivered to the highest of quality and ensures participants are correctly advised of options for their programs ensuring a high program retention. Program Advisors work one-on-one with enrolled interns in all aspects of the pre-departure preparation including but not limited to internship placement process visa management (location/program dependent) and documentation compliance. This position is all about customer service ensuring that questions (via phone email chat or through colleagues) are answered timely and accurately.
PRIMARY DUTIES & RESPONSIBILITIES
- Advising (90%)
- Facilitate and manage internship onboarding which includes a welcome call managing the intern portal and gathering the required documentation
- Edit and approve intern cover letters resumes and portfolios in the online portal and update regularly to maintain current information
- Provide guidance throughout the interview process liaise with employers and interns to schedule interviews and confirm internship placement
- Manage visa processing for each location for the assigned location portfolio by collecting and tracking proper documentation and communicating with visa processing organization to ensure the program start date (if applicable)
- Ensure timely and accurate updates to programs are made in SalesLogix or other CRM
- Communicate with interns parents and university advisors to manage intern expectations clarify the placement process and collect pre-departure and post-program survey results
- Ensure participants are registered with travel and medical insurance before departure
- Update and host the pre-departure webinar
- Ensure all pre-departure items are submitted prior to the program start date
- Develop travel housing and career resources
- Manage the online intern portal that guides the pre-departure and internship experience
- Update program dates AIFS virtual courses flights registrations in optional program add-ons (courses travel package and excursions) and build custom programs in SLX
- Assist with program operations (parent webinar scholarship review and notification) as needed
- Build create and update placement details to confirm placement
- Monitor the AIFS Abroad Website with an eye for improvements and edits
- Monitor emails sent to the inbox
- Coordinate with overseas teams and housing providers to confirm housing roster and room assignments
- Emergency Phone Duty
- Other Duties as Assigned
Cross Team Activities (10%)
- Liaise with university relations team members and university partners to address internship program delivery or student issues as needed
- Be advised by on-site staff when issues arise communicate to the University Relations team when issues arise and if needed liaise with the on-site staff towards resolution
- Work with colleagues from study abroad to share best practices in SLX team efficiencies templates and timelines
- Support the broad work of AIFS Abroad as we continue to develop initiatives under our 4 Pillars: Career Readiness Academic Excellence Sustainability and Cultural Engagement
- Participate in Program Operations Working Groups to generate overall process improvements such as Pre-departure IT or Communication
Qualifications
Job Requirements
- Bachelors degree
- 2 years experience with customer relationships
- 1-2 years experience utilizing CRM
- Experience living studying and/or working abroad
- Diverse communication skills; ability to communicate with a wide range of stakeholders
- Experience advising students in career development
- High level of comfort with computers digital media working with web-based systems (HubSpot SalesLogix)
- Experience managing and maintaining international business relationships
- Ideal candidates will have second language skills: French Spanish or Italian
A successful candidate for this position will have the ability to multitask instinctually perceives red flags stay calm under pressure resourceful and have a willingness to learn and to think outside the box. The candidate should be able to handle large quantities of information at once and hold themselves to the highest quality of customer service. It is essential to see through the lens of a current college student an international employer and overseas staff all while working in a fast-paced and constantly changing environment.
Help us prepare the next generation of global leaders. Join a team where your ideas are valued your growth is supported and your work makes a real difference.
Equal Opportunity Employer: AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected federal state or local laws. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
#AIFSCareers
Required Experience:
Exec
Employment Type
Full-Time
