Sr. Customer Solutions Manager
Sr. Customer Solutions Manager
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow. AWS is seeking a Sr Customer Solutions Manager (CSM) team for the Digital Native Business segment. This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey accelerating migrations and modernizations and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for guiding AWS customers along their cloud journey. In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of experience leading complex large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- 4 years of experience in a customer-facing role engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 25% as needed
- Direct experience implementing cloud services preferably on AWS Knowledge of AWS Services and Solutions
- Experience at a start up or Digital Native companies
- Product lifecycle or product management experience
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of experience leading complex large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- 4 years of experience in a customer-facing role engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 25% as needed
- Direct experience implementing cloud services preferably on AWS Knowledge of AWS Services and Solutions
- Experience at a start up or Digital Native companies
- Product lifecycle or product management experience
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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