Branch Operations Manager - Colorado Springs

PB&T Bank has been fulfilling financial needs and exceeding our customers expectations since 1889. We are a full service bank providing products and services for individuals and small businesses specializing in commercial and construction lending. Over the years PB&T Bank has endured and become a stronger more secure bank while remaining independently owned and operated allowing for a more personal banking experience.

Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.

We stand by our Signature Banking culture which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

General Purpose

The position of Branch Operations Manager is responsible for the day-to-day operational and functional duties of the Signature Banking Representatives and Reception areas of the branch to which they have been assigned. This position requires leadership abilities that focus on providing exceptional customer service in achieving the objectives of the bank. This position requires the ability to problem solve make quick effective decisions concerning the needs of the customers and staff. Manage assigned staff in a positive manner while coaching individuals in their responsibilities. Be responsible and accountable for the continual training of staff on products policies and procedures. Maintain an acceptable level of work quality from all areas within the branch. Uphold the mission and values established by Pueblo Bank and Trust.

Essential Duties/Responsibilities

• Comply with requirements of Signature Banking

• Models and cultivates strategies to encourage a high-performance work culture based on personal development and best practice principles

• Encourages staff development and continuous process improvement

• Establish and maintain open communication with staff to ensure awareness of all changes to policies and procedures

• Develop and direct branch personnel with ongoing training and coaching on procedures regulations and conduct

• Attend all required job specific training and company meetings

• Maintains knowledge of legal requirements and banking regulations affecting deposit-related operations and ensures policies procedures and reporting are in compliance

• Manages customer relationships including the introduction of products and services along with the accurate recording and processing of transactions and their related services

• Work collaboratively with the Vice President of Retail Services ensure the branch supports the sales effort and customer service delivery standard referred to as the Signature Banking Program

• Ability to build strong internal and external working relationships. Projects an ethical and favorable image of the organization to promote its goals and objectives

• Maintain operating procedures to promote efficiency and limit liability to the bank

• Assign duties and work schedules of branch retail staff to insure appropriate coverage to support branch operations

• Coordinate phone queue coverage and scheduling

• Ensure an adequate supply of coin/currency for the efficient operations of the branch

• Track and report retail operations and productivity for the branch

• Establish and maintain a productive relationship with work related vendors

• Ensure that the appearance of the branch and personnel are neat organized and in accordance with bank policy

• Regular predictable absences

Other Duties/Responsibilities

• Support CRA efforts of the Bank within the community

• Perform random audits on teller drawers and the vault. Maintain a written signed report of each audit. Report any exceptions to the supervisor as soon as identified

• Perform the duties of a Signature Banker as needed

Supervisory Duties

• Supervise the branch retail staff and perform corrective action as needed

• Complete annual performance evaluations on direct reports with delivery to employee prior to their anniversary date

• Provide the Human Resources Department with accurate and timely timekeeping information

• Interview prospective employees to determine the best applicant based on skills knowledge and abilities required to perform the job

Knowledge

• Basic accounting knowledge

• Principles of banking

• Bank regulations

• Check negotiability

• Proficient in the use of Microsoft Office software: MS Word Excel Outlook etc.

• Teller and deposit account procedures

Skills

• Ability to communicate effectively both orally and in writing with customers co-workers and vendors

• Effective organizational skills

• Proven leadership skills

• Provide a high level of interpersonal skills and integrity

Ability

• Time management with attention to detail

• Handle multiple projects and details simultaneously

• Prioritizing and meeting critical deadlines

• Reasoning and Problem solving

• Ability to be a flexible team player and work successfully in a changing environment

• Ability to motivate and engage staff

• Must be able to write business correspondence employee evaluations and warnings and customer correspondence

• Must be able to perform mathematical computations using a calculator to determine solutions such as interest earned total fees adjusted account balances etc.

• Ability to work independently

• Ability to foster a conducive working environment

Education

• Successful completion of High School Diploma or G.E.D. Certificate

• Post-secondary education desirable in the areas of business management or finance

Experience

• One year Signature Banker and accurate cash handling

• One year of relationship banker experience or customer service

• Previous experience with automated teller systems and bank specific technology

• Two years of supervisory experience in a related field banking experience preferred

• Retail sales experience preferred

Equipment Involved

• Personal computer

• Telephone telephone headset fax machine scanner and copier

• Calculator and 10-key

• Teller machine scanner currency counter and coin sorter

Job Posting Closing Date: June 23 2025 at the soonest. Posting may be extended as needed.

To apply: Candidates please be sure that you apply through and complete an application even if you submit a resume. We are unable to hire applicants without a completed application.

Job Type: Full-Time Exempt (Salaried)

Estimated Pay Range: $57-67000 depending on knowledge experience skills and education

Benefits

• Competitive Pay

• Health and Dental with generous bank contribution (Full-Time Employees)

• Vision and other supplemental benefits (Full-Time Employees)

• Bank Paid Group Term Life Long-Term Disability Accidental Death Insurance (Full-Time Employees)

• Vacation earned after 90 days

• Sick Time

• Birthday Time Off

• 401(k)

• Employee Assistance Program

• Referral Incentive Program

• Flexible Spending Account available (Full-Time Employees)

• Health Savings Account with bi-weekly bank contribution available (Full-Time Employees)

PB&T Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age (40) ancestry race color creed religion sex pregnancy and related conditions sexual orientation marital status gender identity gender expression national origin disability genetic information or status as a protected veteran or affiliation with a veteran. In accordance with and under the circumstances described by Colorado law PB&T Bank does not discriminate on the basis of marriage to a co-worker.

Please reach out to for assistance with accommodations needed during the application and interview process.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Please note that unsolicited resumes from recruiting/talent agencies will not be accepted or considered.