Senior Brand Designer
Senior Brand Designer
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Salary Not Disclosed
1 Vacancy
Job Description
About Gladly:
Gladly the customer-centered AI customer support platform is built around people not tickets. Unlike traditional ticket-based customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and self-serviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
Were looking for a talented and enthusiastic Senior Brand Designer to bring the visual expression of our company to life. As a key member of our marketing department you will play a crucial role in shaping the visual identity and user experience of our brand across multiple channels. You have a strong understanding of design principles experience and ability to communicate clearly about your creative decisions and a passion for creating beautiful innovative and effective designs that drive both user engagement and business results.
We draw inspiration from consumer apps and messaging experiences and heroes (thats what we call agents) love how quickly they ramp up. With a range of powerful AI features we see consumers getting the personalized help they need easily and heroes getting the context and support they need to focus on the customer and build a connection. We also focus on the experience for managers of contact centers providing them with the visibility and tools to provide great service at scale. Were seeking a new teammate who takes complex problems and guides towards simple and intuitive solutions who generates new ideas quickly and is excited to seek out feedback iterate and partner with other teams to drive impact.
What things might look like for you at Gladly:
- Lead design projects: Conceptualize and execute design solutions across various platforms including web mobile email and social media.
- Develop and maintain brand consistency: Ensure all design assets adhere to our brand guidelines and contribute to a cohesive brand identity.
- Contribute to and enhance our design system: Help develop and maintain a comprehensive design system to ensure consistency and efficiency across all design projects.
- Create high-quality design deliverables: Produce a wide range of design assets including website layouts landing pages animations video marketing collateral user interfaces icons illustrations and presentations.
- Collaborate with cross-functional teams: Work closely with marketing product and engineering teams to translate business goals and user needs into compelling visual designs.
- Stay up-to-date on design trends: Continuously research and explore new design tools technologies and trends in the SaaS industry.
A few projects you could be working on:
- Creating exciting and innovative digital journeys for Gladlys customers and prospects
- Defining how Gladlys brand looks and feels in new channels
- Bringing Gladlys brand to life in in-person events and activations
- Defining and leading Gladlys multimedia strategy
Please reach out if you have:
- Have 5 years of experience in graphic design visual design or a related field with a focus on SaaS products.
- Expert proficiency in design tools such as Adobe Creative Suite (Photoshop Illustrator InDesign) Figma Sketch or similar.
- A strong portfolio showcasing your design skills and experience across various digital platforms.
- Solid understanding of user-centered design principles and experience with user research and usability testing.
- Experience with motion graphics animation or UX design.
- Excellent communication and collaboration skills with the ability to clearly articulate design decisions and work effectively in a team environment.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Required Experience:
Senior IC
Employment Type
Full Time
