Associate Director, Medical Omnichannel
Associate Director, Medical Omnichannel
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$ 169700 - 267200
1 Vacancy
Job Description
Job Description
Role Summary
The Associate Director (AD) Medical Omnichannel is a key position within Medical Modernization in the Value & Implementation (V&I) Medical Affairs team reporting directly to the Global Director of Medical Omnichannel. This role is essential in assisting the Medical Affairs Omnichannel function to define and execute the Medical Omnichannel Strategy Roadmap and Orchestration Plan in a highly regulated medical space while coordinating execution and pull through across regions and markets with key stakeholders.
Responsibilities and Primary Activities
Strategic Development: Collaborate with the Director of Medical Omnichannel and cross-functional teams to stand up new digital medical channels and drive the development and orchestration of owned and paid channels within Medical Affairs omnichannel capabilities.
Data and Metrics: Assist in the evaluation and selection of data tech channels metrics and vendor management to optimize the omnichannel strategy and pull through.
Partnership and Leadership: Lead and partner with global regional cluster and country teams including therapeutic area stakeholders content and other key partners to ensure cohesive strategy execution.
Process Development: Advocate for and facilitate the establishment of omnichannel processes and ways of working capabilities frameworks and methodologies with key stakeholders and end users.
User Experience Optimization: Develop use cases journeys and orchestration strategies to enhance the engagement experience of Scientific Leaders (SLs) across various owned and paid channels as well as the experience of working with legal compliance and privacy approvals.
Experience Design and Training: Work across teams to design SL experiences and provide change management expertise and training coordination as necessary.
Implementation Support: Lead and support the execution of prioritized use cases channels and tactics on the evolution of omnichannel maturity particularly focusing on owned channels like digital channels in Veeva CRM and medical portal or sites.
Market Awareness: Stay informed on emerging medical channels ecosystems and trends through stakeholder feedback and market research including insights from healthcare and industry developments.
Cross-Functional Collaboration: Foster effective collaboration across functions such as therapeutic area teams medical content IT medical operations medical information data science teams etc. to address medical care gaps and complex business challenges.
Influential Leadership: Demonstrate the ability to influence and drive initiatives without direct authority in a highly matrixed environment.
Business Acumen: Exhibit strong business acumen and understanding of market dynamics to inform strategic decisions.
Technology Savvy: Possess a solid understanding of technology used effectively bridging the gap between business needs and Information Technology (IT). Experience with Veeva Link Veeva CRM systems and medical portals is preferred.
Required Qualifications Skills & Experience
Minimum
Bachelors degree
5 years relevant leadership experience in Integrated Multichannel and/or Omnichannel Pharma Digital Channels.
Experience with content or modular content/adaptation and orchestration for relevant personas and channels.
High emotional intelligence and leadership skills.
Excellent communication (verbal & written) presentation and collaboration skills.
Excellent project management and entrepreneurial skills.
Experience working with global regions and senior stakeholders.
Preferred Qualifications:
Masters degree
Medical Affairs / Medical content and events
Medical Omnichannel / Medical channel expertise
Engaging with global regions and country teams
Project Management/Change Management/Lean Six Sigma or Agile
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
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U.S. Hybrid Work Model
Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The salary range for this role is
$169700.00 - $267200.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive if applicable.
We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
25%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aRequired Skills:
Communication Management Process Omnichannel Pharmaceutical Industry Social CollaborationPreferred Skills:
Job Posting End Date:
07/2/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Director
Employment Type
Full-Time
