Manger of Product Operations
Manger of Product Operations
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$ 90000 - 120000
1 Vacancy
Job Description
Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.
At FACTS we build technology that powers K12 education. From tuition management and financial aid to admissions SIS and learning platforms. Our Product team is at the heart of this mission transforming deep customer insight into bold market-aware strategies that support the missions of the schools we serve. Were a team of builders thinkers and collaborators who care deeply about the schools we serve. As we continue to grow were investing in strategic leadership roles that will help us scale innovation elevate customer experience and lead with an AI-first mindset. Join us in shaping products that matter for schools families and the future of learning.The Manager of Product Operations (MPO) is responsible for driving operational excellence across the Product Development Lifecycle. This role leads the team of Product Owners and owns the processes tools and metrics that enable consistent high-quality delivery across product lines. The MPO ensures that our agile practices are scalable efficient and aligned with business priorities. Reporting to the Managing Director of Product Strategy the MPO collaborates closely with Product Managers Engineering UX Client Support and cross-functional stakeholders to ensure that day-to-day product execution delivers measurable business outcomes. This is a key leadership role focused on execution quality agile discipline and backlog health.
JOB RESPONSIBILITIES:
Lead and coach a team of Product Owners ensuring excellence in backlog management sprint planning and cross-functional coordination.
Standardize agile practices across teams including sprint cadence backlog refinement sprint reviews and retrospectives.
Own tooling strategy for product operations (e.g. Azure DevOps Pendo tagging release notes processes client feedback systems).
Champion operational KPIs such as backlog readiness sprint velocity cycle time and release predictability.
Collaborate with Product Managers and Engineering leaders to remove blockers improve delivery timelines and align execution with roadmap goals.
Build and maintain a culture of continuous improvement customer focus and curiosity across all product teams.
Develop onboarding documentation and playbooks to scale PO effectiveness.
Drive automation and AI enablement within Product operations (e.g. story generation summarizing feedback backlog triage).
Coordinate operational triage for bugs escalations hotfixes and internal support requests.
Monitor FACTS^SPACE and other feedback sources to ensure client insights are integrated into the backlog.
Partner with product strategy leaders to support long-term planning and execution readiness.
**Pay Range for this position is- $90000 - $120000
EDUCATION:
Bachelors degree or equivalent experience in a related field is required.
EXPERIENCE:
3 years in agile product development roles preferably in SaaS or education technology.
Prior experience managing Product Owners or operational product teams.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Operational discipline and ability to manage complex workflows and dependencies.
Proven ability to standardize and scale agile processes.
Strong understanding of tooling for backlog and delivery management (e.g. Azure DevOps Jira Pendo).
Demonstrated ability to deliver results through cross-functional collaboration.
Deep understanding of agile delivery cross-functional collaboration and how to translate product strategy into deliverable prioritized work.
Strong team leadership and coaching abilities.
Excellent written and verbal communication skills.
Skilled in using data and metrics to inform decisions and drive improvements.
Customer-focused mindset and a passion for enabling high-quality delivery.
Familiarity with emerging tools (e.g. AI-assisted backlog refinement RAG pipelines).
Collaborative mindset with ability to build trusted relationships across departments.
Ability to work in a fast-paced evolving environment.
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.
Nelnet is a Drug Free and Tobacco Free Workplace.
Employment Type
Full-Time
