Revenue Cycle - Credits Specialist
Revenue Cycle - Credits Specialist
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Job Description
The Revenue Cycle - Credits Specialist will play a crucial role in managing and resolving credit balances on member accounts. The responsibilities include analyzing and resolving credit balances efficiently processing refund requests and ensuring documentation of all transactions for audit and regulatory compliance. The specialist will collaborate with Revenue Cycle Management (RCM) team members and studio teams to address discrepancies and maintain accurate account balances all while demonstrating excellent communication skills. This role is essential in supporting Tends financial goals and providing a seamless experience for our members. Additionally this role is onsite/hybrid with a requirement to live in or near the Nashville TN area to be able to commute to work 1-2 days per week.
What Youll Do:
- Analyze and resolve credit balances on accounts ensuring accuracy and timeliness.
- Post payments and adjustments to patient ledgers including insurance and member payments with a focus on accuracy and timeliness.
- Coordinate and process voluntary and involuntary refund requests efficiently maintaining high levels of accuracy.
- Document all transactions generating detailed reports for audit purposes and regulatory compliance.
- Foster collaborative relationships with our studio teams to resolve discrepancies and sustain accurate account balances.
- Excellent communication skills.
- Any additional responsibilities assigned by RCM leadership.
What You Have:
- 2 years of experience in revenue cycle credit balance resolution or payment posting in a healthcare setting
- Strong understanding of EOBs and payment reconciliation
- Highly organized with excellent analytical and problem-solving skills
- Outstanding verbal and written communication abilities
- Proficient in excel
- Detail-oriented and able to manage multiple priorities in a fast-paced environment
- Use of Dentrix software will be considered an advantage
What We Offer:
Compensation: Competitive pay and opportunity to grow
Health Benefits: Medical dental vision and telemedicine options with Tend covering a significant portion of premiums
Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
Financial Benefits: 401(k) with company match HSA/FSA options
Paid Time Off: Generous PTO that grows with your tenure paid holidays
Extra Coverage: Company-paid life and disability insurance with voluntary add-ons like accident and critical illness protection
Resources: Access to our Employee Assistance Program and additional discounts
Join us in creating a modern dental experience where people look forward to going to the dentist and where youll feel proud of the work you do every day.
#LI-onsite
Required Experience:
Unclear Seniority
Employment Type
Full Time
