Lead Access Center Navigator - Pennsauken (Full Time, Hybrid)
Lead Access Center Navigator - Pennsauken (Full Time, Hybrid)
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
At Virtua Health we exist for one reason to better serve you. That means being here for you in all the moments that matter striving each day to connect you to the care you need. Whether thats wellness and prevention experienced specialists life-changing care or something in-between we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Lippincott - 301 Lippincott DriveEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Hybrid M-F 8:30a-5p
Summary:
Acts as a leader and resource to the center in the absence of the Manager.
Converts callers interested in Virtua Health services into appointments referrals and utilization of services.
Anticipates caller needs and offers additional Virtua services.
Acts as a customer liaison providing excellent service to all callers and projecting a professional positive image of self and Virtua.
Position Responsibilities:
Make suggestions for process improvement of Access Center. Assist in training new Access Center staff and mentor less experienced co-workers.
Daily quality assurance monitoring of staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings.
Increase Virtuas business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments register for classes and Virtua programs. And provide physician referrals according to the callers needs.
Sends confirmation letters or appropriate documentation to patients. Adheres to procedures regarding behavioral health calls including emergency referrals.
Construct and analyze class rosters mailing lists and complex data reports along with label requests. Build reports to generate reconcile money reports and forwards to accounting.
Make daily outbound calls to ensure timely patient access through Virtuas system along with protecting confidentiality of patient.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.
Acts as a leader and resource to the center in the absence of the Manager.
Converts callers interested in Virtua Health services into appointments referrals and utilization of services.
Anticipates caller needs and offers additional Virtua services.
Acts as a customer liaison providing excellent service to all callers and projecting a professional positive image of self and Virtua.
Position Responsibilities:
Make suggestions for process improvement of Access Center. Assist in training new Access Center staff and mentor less experienced co-workers.
Daily quality assurance monitoring of staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings.
Increase Virtuas business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments register for classes and Virtua programs. And provide physician referrals according to the callers needs.
Sends confirmation letters or appropriate documentation to patients. Adheres to procedures regarding behavioral health calls including emergency referrals.
Construct and analyze class rosters mailing lists and complex data reports along with label requests. Build reports to generate reconcile money reports and forwards to accounting.
Make daily outbound calls to ensure timely patient access through Virtuas system along with protecting confidentiality of patient.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.
Understanding of all databases used such as IDX Sorian Scheduling Sharpfocus NEC phone system and Physician database.
Position Qualifications Required / Experience Required:
Minimum of 5 years customer service or call center experience required.
Health care experience including medical terminology and managed care strongly preferred.
Excellent computer skills and a good knowledge of various software packages.
Pleasant and professional phone skills with good diction tone and pace.
Strong written and communication skills required including grammar and spelling.
Ability to work quickly while making accurate decisions.
Must be able to use general office equipment including a multi-line telephone system.
Bilingual ability preferred.
Required Education:
High School diploma or equivalent.
Associates degree preferred.
For more benefits information click here.
Employment Type
Full-Time
Key Skills
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