GIS Technical Support Specialist
GIS Technical Support Specialist
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Job Description
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT
MAINE OFFICE OF GIS TEAM
Opening Date: June 17 2025
Closing Date: July 2 2025
Job Class Code: 0872
Grade: 27
Salary: $66952.08 - $94077.37*/Annually (includes 15% recruitment & retention stipend and eligible for an additional 5% annual training bonus) Salary Schedule
Position Number:
OVERVIEW:
The Maine Office of GIS team is looking to hire a motivated Information Technology professional who can lead technical teams work with our Maine business clients to design maintain and support ESRI applications and represent our C.A.R.E. values in all that they do. At MaineIT we:
- PracticeCustomer-focus ensuring that our customers are heard and their needs are met.
- Hold ourselves to a high level ofAccountabilityby being transparent with our stakeholders.
- Maintain an effective level ofResponsivenessby providing timely updates in a proactive manner.
- Strive to provideEmpathydriven people-focused services by applying emotional intelligence skills and behaviors.
The Maine Office of GIS has an opportunity for a motivated GIS professional to serve as the lead system administrator for the States ESRI-based geographic information system. The ideal candidate has extensive experience configuring and deploying GIS solutions at an enterprise level that include remote desktop deployments mobile GIS applications enterprise and ArcGIS Online portal collaborations and custom role based user management.
WHAT IS IN IT FOR YOU
An opportunity to influence the future of gis in maine learn and develop new skills work with highly-talented team members and business partners and make an impact on the lives of maine communities and citizens!!
You will work with a dedicated team of GIS professionals and key GIS stakeholders across state government as you enable their missions serving the people of Maine. This position is a hybrid remote/onsite position. The onsite location is in Augusta Maine.
WHAT WILL YOU DO
Your primary responsibility will be administering the States Enterprise ArcGIS software infrastructure. You will also work with GIS application users and developers to deploy and enable the catalog of GIS applications licensed within our Enterprise License Agreement.
Sample tasks you will undertake include:
- Administer the enterprise GIS and the MEGIS geodatabases for Microsoft SQL Server
- Manage scripts models and tools to support agency users of the GIS environment.
- Help design the architecture to accommodate new/emerging GIS technologies to meet
- States needs.
- Install configure tune monitor and maintain the States geodatabase and enterprise GIS
- software.
- Support the deployment of geographic information components data services and applications within the States secure IT infrastructure to meet industry and department standards defined in the MaineIT governance policies.
Employees in this classification are competent to work at the highest technical level under limited supervision.
WHAT WE EXPECT
The ideal candidate possesses demonstrable experience with the following:
- Ability to work in a team environment
- Deploy ArcGIS Enterprise in a Windows Server/ Azure Cloud Environment to maintain a highly reliable service level
- Administration of ArcGIS Enterprise Portal for ArcGIS Enterprise and ArcGIS Online in a multiuser environment
- Experience maintaining ArcGIS Pro and other GIS system applications
- Experience in diagnosing and correcting system malfunctions.
- MS SQL Server / Oracle RDBMS database administration
- ArcGIS Server and ArcSDE administration such as multi-user versioned editing and archiving
- Geoprocessing tools and scripting.
- Experience with ArcGIS Online capabilities and support of web application development
- Extensive familiarity with geospatial data types
- Strong problem-solving skills with the ability to trouble shoot issues and extend our application frameworks.
- Possess strong oral and written communication skills including the ability to write clearly and effectively to communicate complex technical solutions.
- Ability to design conduct and evaluate system testing
- Demonstrated experience working with technical and non-technical staff
- Must be comfortable working directly with the end-user GIS community to capture refine and verify business requirements as well as translate those requirements into technical tasks.
- Strong initiative and ability to perform with little supervision
- Strong organizational skills
- Ability to handle multiple projects simultaneously under tight deadlines
- Must be able to accomplish tasks in a timely manner with limited supervision.
- Desire and commitment to a high level of support to the customer establishing and maintaining a positive relationship.
MINIMUM QUALIFICATIONS:
- A minimum of 6 years of a combination of related post-secondary education technical certifications or technology related work training internship experience etc. may be credited as related experience on a month-per-month basis.
The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.
This position is not eligible for visa sponsorship or STEM OPT extensions.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
