Service Manager - San Leandro CA
Service Manager - San Leandro CA
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$ 92856 - 130206
1 Vacancy
Job Description
Country:
United States of AmericaLocation:
CAC49: CCS-San Leandro 600 Mccormick Street San Leandro CA 94577 USACarrier Global Corporation a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.
About this role:
Carrier Commercial Services has an opening for an experienced Service Manager for our San Leandro CA location.
The Service Manager will work with a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance repairs overhaul and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.
The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management talent development field operations and safety.
This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the office.
Key Responsibilities:
- Forecast monitor and document financial performance against plan
- Coordinate prioritize and resolve issues encountered by the team.
- Optimize the usage of manpower standard time equipment and energy to complete open work
- Escalate critical/complex issues that will impact the business
- Manage the team according to established programs and objectives
- Implement monitor manage the quality of work
- Contact collect feedback establish and maintain good relationships with customers
- Respond to key customer complaints carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Required Qualifications:
- High school diploma or GED
- 3 years of experience in commercial HVAC and/or in the service industry.
Preferred Qualifications:
- Experience managing field service teams including union technicians with a focus on performance and efficiency
- Strong technical knowledge of commercial HVAC systems including diagnostics controls and maintenance
- Familiarity with safety standards building codes and compliance requirements
- Proven ability to build customer relationships and resolve issues effectively
- Proficient in ERP systems (e.g. SAP Oracle) Microsoft Office and dispatch tools
- Skilled in budgeting forecasting and resource planning
- Clear and confident communicator with all organizational levels
- Flexible and hands-on comfortable in both office and field environments
#LI-Hybrid
RSRCAR
Pay Range:
$92856 - $130206 AnnuallyCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Manager
Employment Type
Full-Time
