Desktop Support, Associate II
Desktop Support, Associate II
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Job Description
At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Do you like helping people Are you someone who thrives with identifying problems and resolving technical issues enabling business users to continue their daily operations and enhance their user experience Do you possess the aim to identify diagnose and resolve configuration-related issues across
end user technology We are searching for a creative individual who is results driven problem solver and critical thinker!
Our Impact:
The Desktop Support team provides issue level end user technology and infrastructure support. We are the front line support for all IT related issues at Freddie Mac.
Your Impact:
The ideal candidate must be able to work in a high-pressure environment to help provide consistently high quality service and support to end users. This will help improve customer satisfaction and lead end user technology support and potential technology risk. You must have a customer-first mentality; personally engage with customers to learn their needs. Be proactive anticipating obstacles and challenges and handle your work and deliver real results.
Qualifications:
1-3 years experience in a support organization helping end users in Desktop Support and enterprise applications
Demonstrated/solid understanding of hardware: Desktop; Laptop and wireless mobile devices (smart phones tablets etc.)
Ability to clearly communicate technical solutions in a user-friendly and professional manner
Proven/solid understanding of Microsoft Office 365 products
Validated knowledge of using ticketing tool (preferred ServiceNow)
Proven/strong knowledge of software: Windows 10/11; Microsoft teams rooms/Polycom
Cisco Jabber; Active Directory; PingID Global Protect VPN VMware/Omnissa VDI; multifunctional printers;
Keys to Success in this Role:
Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently
Positive demeanor and excellent attendance required
Excellent analytical skills for efficient problem diagnosis and resolution (creative thinker)
Strong accountability both individually to your work as well as to the team
Ability to work independently and collaborate effectively in a team environment
Inquisitive nature eager to learn new concepts and technologies
Focus on partnership and understand role in overall team but how you can supply to the teams success
Attention to detail
Knowledge in Cloud computing
Excellent verbal written and interpersonal skills
Effective listening skills and proper phone etiquette
Ability to multi-task in a fast paced constantly evolving environment
Must be an extraordinary teammate and able to work multi-functionally with and through others
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.
Time-type:Full timeFLSA Status:Non-ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $60000 - $90000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position experience skill set internal pay equity and other relevant qualifications of the applicant.Required Experience:
IC
Employment Type
Full-Time
