Call Center Representative
Call Center Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 15 - 17
1 Vacancy
Job Description
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.
DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Essential functions responsibilities:
- Answers incoming phone calls and emails through the call center software. Contributes to the achievement of the client support teams daily goal of having ninety percent (90%) adherence in the Call Center.
- Provides assistance to clients with the use of University Services Web portal a proprietary data management system including but not limited to providing designated employer representatives with access to the system and supplying any other needed information to the client in a timely manner.
- Quickly resolves client issues with regard to data reporting and applicable procedures.
- Maintains knowledge of Department of Transportation drug testing concepts policies procedures and requirements.
- May perform other related duties as required.
Key Skills & Experience:
- High school diploma and two (2) years of corporate/retail customer service experience.
- Intermediate skill level in Microsoft Office Suite.
- Bi-Lingual (Spanish Speaking) preferred.
Work Schedule:
- Training on site: Mon - Fri 8:00 am - 4:30 pm EST
- Production (Work from Home): Mon - Fri 9:30 am - 6:00 pm EST
Benefits:
- Personal and Sick Paid Time Off.
- 401k with a highly competitive match.
- 11 Paid Holidays
- Medical/Dental and Vision.
- Group Life Insurance HSA/FSA
- Employee Assistance Program
- Educational Assistance Program
Physical Requirements: While performing the duties of this job the employee is regularly required to speak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit- up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able to lift-up to 15lbs.(occasionally).Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography Skill-Set and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at
Job Pay Range
$15-$17 DOEEOE/M/F/Vet/Disability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
