Customer Service Officer
Customer Service Officer
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Salary Not Disclosed
1 Vacancy
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
BlueScope Distribution is looking for a Customer Service Officer join the Customer Service Team based in Westall VIC. BlueScope Distribution is a single-source provider of product processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.
As a Customer Service Officer you will be the face of BlueScope for our customers ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations providing product and pricing advice and manage a variety of day-to-day enquiries. With the support of a strong leadership team you will be given every opportunity to further develop your career in customer service and sales.
Enjoy a competitive salary package including participation in our Profit Share Program (bonus). You will have access to various health and wellbeing initiatives including Employment Assistance Program Employee Real Deals and on-going learning support and training.
The working hours for this role are 9am 5pm.
What Will You Do
As a key customer service representative youll be maintaining our high standards of service delivery. You will:
- interact with our customers over the phone and email managing quotes and queries including being the internal contact for our key accounts
- follow-up on quotations and inquiries converting these into sales opportunities
- collaborate with internal stakeholders including marketing warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications special packaging and delivery timetable
- nurture and grow relationships with customers to uncover new business and sales opportunities
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
More About You
We welcome candidates with exposure to or an interest in the steel industry however its not essential. It will be your strong customer focus and willingness to grow and develop yourself in the role that sets you apart. You will bring:
- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- excellent communication and interpersonal skills
- confidence to resolve issues effectively and efficiently
- a proactive approach in building constructive and effective relationships
- effective use of Microsoft office and a willingness to learn our systems (we use SAP as our ERP and expertise in the system is highly regarded)
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:
- Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
- Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.
Bring your energy and make your mark as together we drive Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close Friday 4th July 2025.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
