Delivery Experience Manager (All Genders)
Delivery Experience Manager (All Genders)
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Job Description
As the Delivery Experience Manager for UK and Ireland you will:
- Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
- Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
- Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
- Monitor customer satisfaction trends and set priorities accordingly.
- Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
- Scout for market innovations to drive superior and cost-effective delivery solutions.
- Lead as an expert for relevant tools and processes within the Delivery Experience team.
- Align closely with the sales team to advance customer experience in local markets.
Qualifications :
- Graduate degree or equivalent with sound experience in customer-oriented logistics services
- Demonstrated ability to manage projects and identify customer requirements
- High analytical competence and advanced IT skills including MS Excel
- Profound knowledge of the UK and Ireland Last Mile market and logistics
- Excellent problem-solving skills with a result-oriented approach
- Fluent English communication skills; additional European language is a plus
- Willingness to travel
Additional Information :
Additional Information:
With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office 40% remote collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
Local Additional Information could not be loaded
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
