BPO Financial Planning and Analysis
BPO Financial Planning and Analysis
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Job Description
Key Responsibilities:
Build process with the Work Force Management (WFM) team to ensure all yearly models and ongoing monthly adjustments to headcount and productive hours are integrated into the financial intake
Use WFM forecasting and contract pricing to build full fiscal year projections of cost for the BPO program and break that cost down into market partner vertical etc. version in order to properly cross charge those services
Create and manage our global set of Purchase Orders (POs). This means using the approved financial models to request and create POs that reflect the exact forecasted cost. Interface with partners to ensure they understand the submission process and are linking the active POs in their filings. Track and report on PO transactions and net remaining balances and escalate any serious deviations of expected numbers to the WFM teams
Ensure invoicing from the partners is broken into market vertical LOB and channel detail by agent and productive hour. Use this to generate accurate reports for correct cross charging of services
Validate these invoices against the services provided ensuring the billed hours aligns to hours delivered. Integrate any contractual overlays like penalties into that billing and communicate with the partners
Handle any escalations of payments to partners to ensure Pandora is meeting contractual payment terms and there are no risks to operations
Deep dive into other department financial data like Cost Per Contact Cost Per Order etc. and become a subject matter expert to provide additional insights.
Job Requirements:
Minimum 3 years of proven experience creating managing and presenting on financial models. Responsibilities must include full ownership of projections and approvals of financial models
General knowledge of accounting/financial/operational principles can demonstrate strong discipline in following these GAAP principles
Experience with Purchase Orders Invoices and payment processes for third party vendors
Strong understanding of BPO networks including outsourcing terms SLAs performance metrics penalties account management and standard contact center terminology
Proficient in analyzing pricing models in global markets and projecting financial impacts
Excellent communication and presentation abilities with the capacity to influence internal stakeholders and external partners.
Additional Information :
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
