Manager, Community Operations
Manager, Community Operations
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthands team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need while minimizing inappropriate healthcare utilization. Together with our health plan partners we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a jobits a calling. Every day you will engage in work that resonates with purpose gain wisdom from motivated colleagues and thrive in an environment that celebrates continuous learning creativity and fun.
The Manager Community Operations is responsible for the operation of firsthands market-level community-based staff ensuring consistent scalable person-centric approaches by the community teams across the market. The Manager Community Operations ensures firsthands teams are effective in outreach trust-building engagement benefits navigation and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and oversight of team performance.
The Manager Community Operations must be able to work in the community meeting individuals where they are and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
As MCO you will:
- Lead motivate and inspire community teams of peers social workers and clinicians deeply dedicated to firsthands mission
- Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team membersEnsure the seamless execution of firsthands operational and strategic plans including adapting practices as the business evolves
- Work with Vice President Operations to expand firsthands local community presence and referral network with best-in-class CMHCs FQHCs health systems and other local care providers
- Support the management of individual and team performance to OKRs effectively coaching community-based staff
- Communicate key information progress and pain points to both internal staff and external partners
- Lead recruitment of community-based staff in collaboration with the People teamCollaborate with the People Team and Learning and Development team to manage the development coaching training and performance of community-based staff
You will be a good fit if you have:
- Exceptional interpersonal and communication skills especially in working collaboratively with community-based staff and local providers
- Excellent organizational project management and problem-solving skills with a team-focused and continuous improvement orientation
- Strong management and supervisory skills including organizing and leading initiatives
- Ability to be flexible and adaptable to changing strategies and needs for firsthand its staff and its members
- Openness in sharing best practices and challenges with operational leadership team
- Direct community experience working with individuals living with SMI
- Proficiency with Google Office suite Slack and Client Relationship Management (CRM) programs
The required experience you bring to this role includes:
- Minimum five years experience in a healthcare-focused business (preferably leading community-based teams)
- Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions managing team member performance etc.
- Experience in an early-stage startup is strongly preferred
- Ability to operate a vehicle including a drivers license that is active and in good standing; must be eligible to drive under Company insurance policy
$90000 - $90000 a year
Benefits
For full-time employees our compensation package includes base equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health dental vision 401(k) with a match 16 weeks parental leave for either parent 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond) and a supportive and inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements which include but may not be limited to: evidence of vaccination for/immunity to COVID-19 Hepatitis B Influenza MMR Chickenpox Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately we are not able to offer sponsorship at this time.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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