Operational Controls Lead ENGIE Retail - Melbourne
Operational Controls Lead ENGIE Retail - Melbourne
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Job Description
At ENGIE every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure of the century!
At ENGIE great adventures always start with a simple hello and the desire to take action for tomorrow.
If like us you strongly believe the energy transition holds opportunities for you and for everyone then look no further you belong with us!
We the 98000 people who work for the Group are present on every continent. Driven by our industrial culture we rely on our unique integrated model to accelerate growth in renewable energies develop a portfolio of flexible assets operate infrastructure to transport gas and electricity and deploy decentralized infrastructure to support and accelerate decarbonization among our customers.
Become a Transition Maker join the Group to experience fulfilling opportunities and build a career that suits you.
The Role
As theOperational Controls Lead youll play a critical role in safeguarding the operational integrity of ENGIE Retail ANZ and our partner contact centres. These centres are the frontline of our customer experiencehandling everything from sales and service to credit and payment-related interactions.
In this role youll be responsible for identifying documenting and evaluating operational controls across Customer Operations CX and Growth. Youll work closely with key business stakeholders to ensure residual risks are clearly understood and managed. Your work will support the continuous improvement and testing of controls ensuring our operations remain efficient compliant and aligned with regulatory and internal standardsforming a vital part of our first line of risk management.
About You
Youre a detail-oriented professional with a strong understanding of operational risk and control frameworks. You thrive in dynamic environments and are confident engaging with stakeholders across all levels of the business.
- Experience in contact centre operations risk management or a related field.
- Proven ability to document and standardise line 1 organisational controls.
- Familiarity with contact centre systems including CRM platforms such as Salesforce and Genesys.
- Experience working with offshore contact centre environments.
- Knowledge of control frameworks such as ISO 27001 and ISO 9001.
- Strong documentation analytical and stakeholder engagement skills.
Location
- Based at our office in Southbank Melbourne
- Hybrid working arrangement with flexibility between office and remote work
- Regular presence at our ENGIE office is required for cross-functional collaboration
ENGIE is an equal opportunity employer promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs job requirements and individual qualifications without any regard to origin age carers responsibilities sexual orientation gender identity pregnancy religion marital status health disability or political opinions. Aboriginal and Torres Strait Islander peoples people with disability people from diverse cultural and linguistic backgrounds and people of the LGBTIQA community are encouraged to apply. Our differences are our strengths.
Employment Type
Full-Time
