Network & Technology Operations Analyst - Intern
Network & Technology Operations Analyst - Intern
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Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Network & Technology Operations Analyst Intern to be part of making that happen. This internship will be 20 hours a week with flexibility to work around your school schedule. This role will work in-person in our Waterloo ON office.
About the role:
The Network and Technology Operations Analyst Intern role is front line Operations Center position supporting our security operational services around the world. The role involves troubleshooting product issues faced by customers and escalating to our internal support teams as needed. This role is customer facing as you will be dealing directly with customers and their issues.
The Network and Technology Operations Analyst Intern is responsible for providing expert professional and skills support for the various Arctic Wolf products in our customer environments.
Responsibilities:
Troubleshoot and resolve various customer-facing issues including:
Operational health of sensors and scanners in customer environments.
End-point agent installation and operational issues.
Cloud sensor configuration and communication issues.
Document knowledge-base articles and technical solutions.
Work with the GTO team on critical or time sensitive issues.
Prioritize and triage request and incoming alerts and manage personal workload
Ability to run an investigation to completion leveraging your communication skills and ability to make complex technical issues simple to understand.
Steer investigations and leverage your knowledge to engage the other experts within other disciplines appropriately.
Determine efficiencies or areas of improvement for repeatable tasks.
Support customers experiencing difficulties with our products via phone and online support tools.
Strong communication skills and easily interact with a variety of different people and personalities.
Success in this role depends on the effective handling of customer found issues and running them to solution.
Understand the processes and systems Arctic Wolf uses this will be critical in helping customers in support requests.
Skills and Experience:
Ongoing BS / College Diploma in an IT discipline
CCNA Network or equivalent (have or pursuing)
Understanding of DHCP DNS and VLANs
Network operations center experience preferred
Customer facing experience preferred
Basic understanding of PowerShell bash or other scripting languages
You will be required to attend trainings seminars or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
IC
Employment Type
Part-Time
