Patient Experience Executive - HomeCare Department
Patient Experience Executive - HomeCare Department
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Job Description
Dear Candidate
Greetings!!!
Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital situated in South Mumbai committed to make world class healthcare accessible to all.
We currently have openings for Patient Experience Executive HomeCare Department details for the same are given below
Candidates Requirement: -
Graduate from any field
2-4 years experience preferably in hospital / hospitality sector
Knowledge of SAP & Cash Handling
Good English & Hindi communication
Job Profile: -
Execute the Patient Experience Service Delivery Model for excellence across the assigned area
Ensure proper scheduling of the Hospital @Home appointments
Monitor and drive TAT of Hospital @Home registration & billing & patient query management as per SLA as well as other department specific dashboard indicators required from time to time by the Manager/Supervisor
Monitor cancelation and ensure prompt information convey to the patient/ family via SMS /Email/ Call with proper reasons within defined turn around time
Ensure proper counselling and directing the patient during Service enquiry and product details. Also ensure accuracy & promptness in patient query handling as well as escalation
Ensure service levels to meet patient / client satisfaction and Net Promoter Scores benchmarks defined from time to time at the Organizational level.
Work in all 3 shifts to attain continuity of services for Hospital @Home clients
Represent the brand in alignment with its mission vision and value statements.
Review prescription or any other referred service advised and perform assessment of needs and explain applicable services from Hospital @Home. Explain inclusions and exclusions of the services clearly.
Ensure proper checking of bills and payment collection. Share the report of incomplete transactions with line manager on day to day basis at the end of the shift.
Scanning of the documents as required and uploading the same in EMR/bills for audit trail and records completion.
Ensure that standards for handling patient visitors/patient attendants as well as grooming and telephone etiquettes are being implemented as per Hospital norms.
In case you are interested kindly send your updated profile on along with the following details:
- Contact details :
- Current CTC:
- Notice period:
You can refer this mail to your friends/colleagues. To know more about our hospital please visit .
Regards
Human Resources
Sir H. N. Reliance Foundation Hospital and Research Centre
Required Experience:
Manager
Employment Type
Full-Time
