OMS Manager (North Bergen, NJ)
OMS Manager (North Bergen, NJ)
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$ 152859 - 175000
1 Vacancy
Job Description
OMS Manager (North Bergen NJ)
Support operations and engineering best practices and ensure quality within the End-to-End operations. Collaborate with onsite and offshore team to support and improve the proactive end-to-end monitoring and reconciliation efforts. Provide thought leadership on operation efficiencies and continuous process improvement. Define track and ensure compliance with SLAs and KPIs with vendors and integrated systems. Proactively monitor OMS and other system exception reports and work with upstream and downstream teams to analyze for any systemic issues; Focus on automation over manual SOPs. Build dashboards to demonstrate system activities statuses availability and other KPIS through data visualization and other techniques wherever possible. Track and drive incidents until proper remediation and closure. Drive communication and strategic planning across internal and external stakeholders to improve consumer experience. Be a subject matter and domain expert in OMS and other downstream systems spaces.
Requires a bachelors degree in Computer Engineering or related field or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: in OMS Retail and Customer Service Systems; in strategy budgeting vendor management system integration process improvement incident management operation efficiencies project management or release management; with SDLC using Agile or Waterfall; with operations software development or with QA to troubleshoot issues; with resolving technical issues; with tools such as Service now JIRA or Confluence; with 3rd party and legacy integrations for payment tax fraud or similar integrations; with various cloud infrastructure like AWS Azure Google Cloud or similar infrastructure; with Store Operations Customer Service Inventory and Order flow; working with vendors or consultants and monitoring their SLAs for improvements; and with IBM Sterling OMS.
Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.
Apply via the career website at Reference job #AM450949.
BASE PAY RANGE$152859.00TO$175000.00
Required Experience:
Manager
Employment Type
Full-Time
