Senior Tenancy Support Coordinator
Senior Tenancy Support Coordinator
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Job Description
About Us
Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
At CHL our primary goal is to create safe secure and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes we manage over 11000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.
The Role
CHL is committed to working with customers/renters to achieve successful sustainable tenancies.
You will work with CHL operations team and closely with customers to proactively identify any additional tenancy skills they require in order to maintain their own tenancies. You will also engage with customers to identify any other supports resources or opportunities which would help overcome barriers to successful tenancies. Acknowledging the importance of separating housing management from provision of support you will coordinate support for customers where appropriate including via referral to support partners.
About You
To be successful for this role you will demonstrate relevant understanding of the provision of support services ability to develop and maintain tenancy plans incorporate support from external sources with customers to sustain tenancies. In addition you will have a talent for building relationships networking and working in partnership with clients as well as excellent knowledge of strengths-based practice and understanding the challenges faced by those experiencing high levels of disadvantage or with complex needs.
Essential Criteria:
- Qualification and/or experience understanding the challenges faced by those experiencing high levels of disadvantage or with complex needs.
- Experience in recording and reporting outcomes.
- Excellent communication and advocacy skills and the ability to confidently communicate with a range of stakeholders.
- The ability to use your experience to resolve day-to-day problems including remaining calm if unexpected circumstances arise.
- The ability to assist and provide advice to CHL team members on strategies and support mechanisms to deal with tenancy challenges.
- The ability to recognise and analyse relevant trends within our communities.
- The ability to work independently as part of a wider team and adapt in a fast-paced environment.
- A current driver licence.
- A commitment to the right of all people to affordable and sustainable housing.
Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).
As an equal opportunity employer CHL works closely with people from a diverse range of background. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them their culture and their Elders past present and emerging.
Required Experience:
Senior IC
Employment Type
Full-Time
