Full-Time Guest Service Agent
Full-Time Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Hotel On North is a fun modern boutique hotel in the heart of Pittsfield. We are looking for a guest service agent to join our awesome front desk team.
A Hotel Front Desk Agent is the primary point of contact for guests upon arrivalresponsible for efficiently checking guests in and out managing reservations answering inquiries providing information about hotel amenities and local attractions and ensuring a positive guest experience through friendly and professional customer service.
- Greeting guests and processing check-ins/check-outs
- Managing reservations including taking bookings cancellations and modifications
- Assigning rooms and issuing room keys
- Answering phone calls and addressing guest inquiries
- Providing information about hotel facilities services and local attractions
- Handling cash transactions and processing payments
- Maintaining accurate guest records and logs
- Resolving guest concerns and complaints in a timely manner
- Following hotel policies and procedures
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks
- Basic computer literacy
To do this kind of work you must be able to:
Be welcoming and friendly.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Speak and write clearly and accurately.
Be available for a varied work schedule which may includedays eveningsweekendsand holidays.
Required Experience:
Unclear Seniority
Employment Type
Hourly
