Medical Receptionist
Medical Receptionist
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health the following benefits are offered: medical dental vision AD&D short and long-term disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.
Compensation: $18.50 - $19.50/hour
Location: 1030 Monarch Street Ste 100 Lexington KY 40513
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture engagement and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete credit card on file is current demographics are accurate and patient chart is prepared.
General office duties cleanliness and appeal such as sorting office mail scanning documents e-faxes shared office email and office upkeep to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers clinicians and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service responding quickly and appropriately to patient needs and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone email and or portal with payment/billing related questions scheduling needs release requests miscellaneous inquires etc.
Manage queues within the phonesystem ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access Patient Portal issues and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution i.e. direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support assist clinicians with administrative questions and/or duties such as sending letters faxes with clinicians pertaining to any additional patient clinician schedules by auditing for appointment a pleasant secure and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient to work independently and as a team communication skills both written and in using Computer Software Applications (Microsoft Office & EMRs)Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required associates/bachelors degree preferred.1 years of experience in healthcare operations customer service or similar role or setting preferred.
Employment Type
Full-Time
Key Skills
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