IT Infrastructure Manager
IT Infrastructure Manager
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$ 130000 - 140000
1 Vacancy
Job Description
About the California Academy of Sciences
The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Franciscos Golden Gate Park. Home to a world-class planetarium aquarium research center and natural history museumall under one living roofour mission is to regenerate the natural world through science learning and collaboration.
Our extensive collections span plants animals fossils and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists educators storytellers designers and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.
When you join the California Academy of Sciences you become part of a mission-driven community that values curiosity collaboration and innovation. Whether youre working behind the scenes in research or engaging the public on the museum floor your work will help connect people to the natural world and empower them to protect it.
About the Opportunity
Reporting to the Director of Information Technology the Infrastructure Manager is responsible for the maintenance security and enhancement of the Academys infrastructure systems. In addition the position supervises a team of employees helping each reach their highest potential.
The Infrastructure team is part of the Department of Information Technology and oversees all network and shared infrastructure. In addition the group oversees organizational-wide information security practices and provides end-user support. The Infrastructure team department works alongside the Business Applications team supporting the Academys business systems and reporting functions.
Organizational Culture
Join a team dedicated to the Academys mission vision and values! Currently the Academy has a new strategic plan including three initiatives Hope for Reefs Thriving California and Islands 2030 that leverage biodiversity science environmental learning and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science learning and collaboration. The Academy is looking for candidates who do great work and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.
This position is based in San Francisco California. Staff are currently expected to work from the Academy offices at least 2-3 times per week which may fluctuate based on business needs. Please do not apply if you are not able to work onsite.
POSITION DUTIES AND RESPONSIBILITIES:
- Demonstrates a deep understanding of The Academys technology including hardware software networking telephony and the interrelation of these systems
- Ensures information security best practices are implemented and followed while actively participating in continuous improvement
- Identify infrastructure needs and create prioritize and manage projects assigned by management
- Actively participates in overall IT management at The Academy assisting in decision making and developing strategic plans standard policies and procedures and service level agreements
- Interacts with business leaders to understand their needs and concerns related to systems translating those discussions into system improvements
- Provides insight into new technologies that focus on supporting business requirements and coordinates the procurement and configuration of those technologies
- Establishes trusted partnerships with vendors that play a vital role in supporting the department and fosters new relationships when relevant opportunities arise
- Rapidly discover the root cause of system issues through abnormal log entries system behavior or console errors
- Serves as the final escalation point for infrastructure systems providing Level III system support
- Performs system maintenance and provides technical support to maintain system availability and to achieve schedule demands.
- Performs annual audits for infrastructure licensing user accounts data storage hardware and other matters enforcing compliance with all established IT standards policies and procedures
- Recognizesk system deficiencies and implements effective solutions including extending existing technologies and researching and procuring new technologies
- Follow all Academy safety regulations
- Other duties as assigned
KNOWLEDGE SKILLS AND ABILITIES:
- Advanced knowledge of the following:
- Enterprise Server Hardware (Dell HP Cisco UCS)
- Network Storage (NetApp Synology Brocade SMB/NFS/iSCSI/FC/NDMP/LTO Tape)
- VMware vSphere and ESXi
- Windows Server Administration and Engineering
- Active Directory Administration and Engineering
- Microsoft Clustering
- Enterprise databases (SQL Server)
- Experience in installing load balancing application database and queuing servers
- Experience with an enterprise NMS such as Solarwinds.
- Experience with the administration/use of security software (e.g. Trellix/FireEye Tenable TaniumSophos) EDR systems (e.g. FireEye) and enterprise logging frameworks like Splunk
- Experience with Cisco networking a plus
- Strong working knowledge of the processes tools and techniques of information security management ability to deploy and monitor information security systems as well as detect resolve and prevent violations of IT security to protect organizational data
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Firm grasp on IT infrastructure and operations best practices
- Experience managing and developing a team of employees
- Strong analytical and communication skills; recognized as a subject matter expert and thought leader
- Excellent documentation and knowledge management skills
Other Skills:
- Collaboration: Ability to work as part of a team or collaborate well with team members and external collaborators (if applicable) to accomplish mutual goals.
- Communication: Ability to work efficiently and communicate with staff cross-functional teams and external customers from different identities and experiences.
- Innovation: Ability to bring new ideas create inventive solutions and find efficiencies to transform manually or detailed commitment to equity and inclusion.
- Ability to transport 25 lbs.
EXPERIENCE and/or EDUCATION:
A qualified candidate will possess a combination of the following education and/or equivalent experience
- A minimum of seven years of IT experience in supporting hardware software applications operating systems and local area networking
- 2-5 years of experience working in IT operations including management of direct reports
- BS Degree in Computer Science or related engineering field or commensurate experience
Physical Environment:
To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Compensation and Benefits:
The salary range for this position is $130000-$140000. Actual compensation will be commensurate with experience skills/knowledge set and internal equity. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.
Schedule: Full-Time 40 hours per week
How to Apply: Interested candidates should submit a resume and optional cover letter through our CareersPage portal.
The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code Article 49).
Required Experience:
Manager
Employment Type
Full Time
