Assistant Community Manager of Supportive Housing

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities but beyond that they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity Collaboration Accountability Respect and Excellence) Property Management works closely with our residents our community partners and their fellow MidPenners including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2025 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually ($12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a family-friendly company we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$21.54 - $26.92 Hourly - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Assistant Community Manager of Supportive Housing is a dynamic leader responsible for assisting in ensuring properties are safe welcoming and compliant with regulatory standards. Supervising daily operations you will assist in managing compliance and risk while fostering a supportive environment for residents with complex needs including those facing housing instability mental health challenges and substance use issues. You will be part of a team that will drive operational excellence and resident engagement by cultivating strong relationships with residents supervising onsite staff and collaborating with social service providers and external partners.

This role offers a unique opportunity to make a meaningful impact by promoting resident well-being and building a resilient team-oriented culture. A proactive trauma-informed approach is key to balancing empathy with firm boundaries making this position both challenging and deeply rewarding. With opportunities for professional growth and career advancement you will play a pivotal role in strengthening the lives of residents and the communities we serve.

ESSENTIAL DUTIES

Resident Support and Engagement

• Build positive professional relationships with residents to foster a safe and supportive living environment
• Communicate and partner closely with MidPen Resident Services ensuring access to resources that promote housing stability and personal growth
• Assist in supervising resident communications including resolving conflicts addressing complaints and ensuring residents understand their rights and responsibilities

Property Operations and Compliance

• Partners with the Community Manager in ensure daily operations for a properties ensuring adherence to organizational and regulatory standards
• Collect rent and security deposits and manage delinquent accounts in compliance with financial procedures
• Ensure accurate and timely reporting for program certifications re-certifications and compliance reviews (Fair Housing HUD TCAC etc.)

Emergency and Risk Management

• Coordinates in partnership with the Community Manager for emergency preparedness plans ensuring residents and staff are informed and ready to respond to crises
• Completes incident reports including resident safety concerns property damage or employee accidents following organizational policies

Team Leadership and Collaboration

• Direct support onsite staff providing regular feedback performance reviews and growth opportunities in the absence of a Community Manager
• Foster a collaborative working relationship with internal and external partners.
• Participate in team meetings trainings and self-care initiatives to build resilience and prevent burnout

Maintenance and Facilities Oversight

• Conduct regular property inspections to identify and address maintenance issues promptly
• Monitor curb appeal and ensure properties remain in compliance with safety codes including fire and OSHA regulations
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education knowledge skill and/or ability required.

Education and Experience

• One (1) - Two (2) years of multi-family residential management experience including one year in Affordable Housing or an equivalent combination of education and relevant experience
• Experience within Supportive Housing preferred
• One year of supervisory experience required
• Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)
• Knowledge of Fair Housing laws with completion of FHA certification within the first 60 days

Knowledge Skills and Abilities

• Strong interpersonal skills with a demonstrated ability to work empathetically and effectively with high-needs populations
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and property management software such as RealPage
• Ability to manage complex situations maintain professional boundaries and remain calm under pressure
• Excellent written and verbal communication skills with the ability to interpret regulatory guidelines and operational procedures
• Must possess a valid California Drivers License proof of current auto insurance and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

Working Conditions

• Ability to travel between properties as needed
• Availability for occasional evening or weekend hours to meet resident or operational needs

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.