Energy Adviser
Energy Adviser
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1-3years
15 - 10140
1 Vacancy
Job Description
Birmingham Community Action Network (BCAN): Energy Programme is funded by the Energy Redress scheme focused on North-west Birmingham area working in partnership with a consortia of voluntary sector organisations. Nishkam Civic Association is a key member of BCAN and delivery partner for the Energy Redress Scheme.
The service will deliver energy Advice & Advocacy services and further develop capacity of beneficiaries with a greater focus on self-help and energy literacy across the locality in particular within marginalised communities.
This will be achieved by working closely through outreach work with community in community locations and the Nishkam Centre creating a sustainable Energy Support Hub
The main purpose of the job is to provide:
- Advice and support covering a range of Energy related issues and high-level energy advice and case management
- Undertake mandatory City & Guilds training (level 2 or 3)
- The role will in entail providing advise via:
- Home energy assessment/advice visits
- In-depth in person advice appointments
- Light touch advice offered at workshops and events
- Telephone/virtual advice appointments
- Engagement and outreach work to connect with communities
- Liaise and coordinate with community locations/organisations to undertake outreach work
- Assist clients with other related problems where they are an integral part of their case and refer
to other advisers or specialist agencies both external and internal such as Community Safety Net and South Asian Family Support Hub.
Build on existing partnerships to help vulnerable people impacted by fuel and cost-of-living crisis.
Manage and deliver a caseload of energy advice related Casework as appropriate which includes:
- Case management
- Complete application forms accurately Online and offline.
- Supporting client by signposting for additional support needs to ensure a comprehensive approach
- Demonstrate measurable energy and financial savings made by households as a result of advice and impact on clients through pre and post surveys and case studies
- outcomes achieved as per project processes and regular project reporting
- Ensure that all casework conforms to NCAs Office Manual and Quality assurance.
- Accurately record advice given onto CRM system and reporting of all deliverables as required by management and funding requirements.
- Ensure on target delivery
Requirements
Key Skills and experience:
As a faith inspired and values led organisation we are looking to work with individuals that support and subscribe to values such as compassion humility and equality.
Standards for all Jobs
- To take a proactive role in the identification of personal and group training and developmental needs which support NCA s objectives and to actively participate in the fulfilment of identified training and development needs.
- To be aware of and work with due regard to safety and safe practice. To meet statutory requirements and to report any hazards / unsafe practices or incidents as appropriate.
- To represent NCA in the best light at all times.
- To maintain such records and undertake administrative duties as may be determined by NCA.
- To carry out any other duties in connection with the appointment which may be reasonably determined from time to time by the Director or line management.
- A commitment to equal opportunities and an understanding of the impact of deprivation and discrimination on communities families and individuals. Ability to evidence NCA s values at all times which underpin NCA s mission of empowering families
- Experience of working with people experiencing deprivation poverty and inequality through an empathetic approach
- Have a good level of competence in using IT and developing new IT skills i.e. Zoho CRM system
This job description is intended to provide a guide to the general duties and responsibilities of the specified post and to set in context the framework within which the post holder will operate. It should not be regarded as a legal document nor a set of conditions of service.
The job description sets out the main duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the post. Such variations are common occurrences and cannot of themselves justify a reconsideration of the grading of the post.
This job description will be reviewed regularly and may be varied in the light of the business needs of NCA.
Person Specification
CRITERIA
E
D
Method of Assessment
Formal Qualifications
1. GCSE English and maths qualification.
2. Degree level education
P
P
App Form
App Form
Experience
1. Have minimum of 2 years experience of Energy advice or welfare benefits money advice Debt & Housing case work
2. Highly motivated professional with excellent communication and inter-personal skills.
3. Self-starter with strong organisational skills
4. Understanding of the issues involved in supporting and interviewing vulnerable clients in relation to fuel poverty and associated issues.
4.
P
P
P
P
App Form
App Form/Int
App Form/Int
App Form/Int
Skills and Abilities
1. Good verbal and written communication skills.
2. Proficient skills in the use of Microsoft office and CRM systems
3. Excellent presentation skills
4. Strong presence with the ability to build effective relationships under challenging circumstances.
5. Ability to use IT in the provision of advice and to prepare reports and analysis for the project.
6. Must be able to speak Punjabi Hindi Urdu or Bengali
P
P
P
P
P
P
App Form/Int
App Form/Int
Int /presentation
Interview / assess
App Form/Int
Training
1. Evidence of Continuous Professional Development / update knowledge of casework
2. Current Safeguarding and Prevent training
P
P
App Form/Int
App Form/Int
Safeguarding
1. Will require enhanced DBS clearance
P
App Form/Int/
Checks
Other
1. Driving license and access to a car.
2. Some evening and weekend work may be required
P
P
App Form/Int
E Essential
App Form Application Form
D Desirable
DBS Disclosure and barring service
Int Interview
CRITERIA E D Method of Assessment Formal Qualifications 1. GCSE English and maths qualification. 2. Degree level education App Form App Form Experience 1. Have minimum of 2 years experience of Energy advice or welfare benefits, money advice, Debt & Housing case work 2. Highly motivated professional with excellent communication and inter-personal skills. 3. Self-starter with strong organisational skills 4. Understanding of the issues involved in supporting and interviewing vulnerable clients in relation to fuel poverty and associated issues. App Form App Form/Int App Form/Int App Form/Int Skills and Abilities 1. Good verbal and written communication skills. 2. Proficient skills in the use of Microsoft office and CRM systems 3. Excellent presentation skills 4. Strong presence with the ability to build effective relationships under challenging circumstances. 5. Ability to use IT in the provision of advice and to prepare reports and analysis for the project. 6. Must be able to speak Punjabi, Hindi, Urdu or Bengali App Form/Int App Form/Int Int /presentation Interview / assess App Form/Int Training 1. Evidence of Continuous Professional Development / update knowledge of casework 2. Current Safeguarding and Prevent training App Form/Int App Form/Int Safeguarding 1. Will require enhanced DBS clearance App Form/Int/ Checks Other 1. Driving license and access to a car. 2. Some evening and weekend work may be required App Form/Int E = Essential App Form = Application Form D = Desirable DBS = Disclosure and barring service Int = Interview
Education
1. 4 GCSEs or equivalent including Maths and English at Grade C or above.
Employment Type
Full Time
Company Industry
Civic and Social Organizations / Non-profit Organizations / Community Services
