Residences Operations Manager
Residences Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Manager Residence Operations
Providing engaging sincere and personalized services is one of the ways our team is turning moments into memories for our Owners and Guests at Fairmont Heritage Place Ghirardelli. Highlight your interpersonal strengths as Manager Residence Owners Operations where you will lead our Owner Experience anticipating the needs of our Owners to deliver on a flawless and memorable experience.
Summary of Responsibilities:
Reporting to the Director Residences responsibilities and essential job functions include but are not limited to:
- Consistently offer professional friendly and engaging service
- Lead and manage all aspects of the Residence Services and Housekeeping operation ensuring all service standards are followed
- Maintain close liaison with Owner Relations Accounting and Maintenance teams
- Effectively balance operational administrative and Colleague needs
- Maintain strong financial performance through management of expenses and revenues
- Conduct inventory on a monthly basis
- Assist with monthly purchasing
- Create and distribute schedules on a weekly basis while complying with the CBA
- Track attendance
- Oversee payroll process and ensure timelines are followed for payroll processing
- Communicate through pre-shift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation.
- Assist with daily inspection of residences
- Complete quality control checks of reservations and profiles
- Ensure all SOPs are being correctly followed
- Lead and attend various property committee meetings
- Maximize revenue through participating in room upgrade program
- Maximize loyalty by overseeing in ALL enrollment program
- Handle guest and owner concerns quickly
- Produce accurate royal service management report
- Create and conduct departmental meetings
- Assist in recruitment and training of new hires.
- Responsible for coaching and performance management for supervisors and line level colleagues and the talent management cycle
- Collaborate with owner services and support owner social engagement events throughout the calendar year including weekly wine and cheese receptions.
- Assist Owners and Guests regarding facilities in an informative and helpful way
- Develop and maintain strong Owner relationships to ensure loyalty
- Record and utilize Owners passions preferences and other pertinent information into ACDC (Accors global Loyalty system) and internal owner profile binders.
- Assist in supervising and assisting the Residence Services team and Housekeeping teams as required
- Oversee checklists to ensure task completion
- Create housekeeping boards daily and associated tasks
- Review daily operating packet and sign off as needed
- Ensure effective productivity and positive colleague relations amongst the operational team
- Respond to and publicly comment on guest reviews
- Manage lost and found procedures
- Manage panic button maintenance program
- Implement and oversee guest satisfaction initiatives
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
Qualifications
- Previous leadership experience in a hospitality setting required
- Experience in residential management and owner relations preferred
- University/ College degree in a related discipline preferred
- Computer literacy in Microsoft office required
- Excellent written and oral communication skills
- Previous experience with a Property Management System required
- Highly responsible and reliable
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on owner and guest needs remaining calm and courteous at all times
Physical Aspects of Position (included but are not limited to):
Frequent verbal communication that requires speaking hearing
- Frequent written communication that requires typing reading writing
- Occasional standing and walking throughout shift
- Occasional kneeling pushing pulling lifting 50 lbs. and more
Salary Range: $60000 - $88000 / Yr.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities - throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Persons who anticipate needing accommodations for any part of the application or interview may contact in confidence
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All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
