Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a professional and motivated Call Center Agent to join our dynamic team in Kansas City MO. As a Call Center Agent at Every Word Code you will be responsible for handling inbound and outbound calls assisting customers with inquiries and ensuring a high level of client satisfaction. This position is ideal for individuals who are detail-oriented customer-focused and thrive in a fast-paced environment.
Responsibilities
Answer incoming calls and respond to customer inquiries in a courteous and professional manner
Make outbound calls to follow up on customer issues or provide additional information
Document all customer interactions accurately in the system
Resolve product or service issues by clarifying the customers complaint and determining the best solution
Maintain knowledge of company services policies and procedures
Escalate complex issues to the appropriate departments when necessary
Meet individual and team performance metrics and call quality standards
Qualifications :
Qualifications
High school diploma or equivalent; additional education is a plus
Proven experience in a customer service or call center role preferred
Excellent verbal communication and active listening skills
Ability to multitask prioritize and manage time effectively
Strong problem-solving abilities and attention to detail
Basic computer literacy and familiarity with CRM software
A calm positive and professional attitude
Additional Information :
Benefits
Competitive salary ($45000 - $52000 per year)
Opportunities for career growth and internal advancement
Ongoing training and professional development
Supportive and collaborative team environment
Paid time off and company-recognized holidays
Health dental and vision insurance packages
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
