Field Service Technician
Field Service Technician
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Job Description
Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues also serves as a liaison between Insulate and the end-user. This position requires independent judgment problem solving ability keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners contractors and distributors. This position is for the Sacramento CA area. This Technician must have glass glazing experience.
DUTIES AND RESPONSIBILITES
- Responsible for completion of all service requests in assigned territory
- Perform field repairs glass replacements operational adjustments and repair
- Conduct field evaluations and inspections
- Provide documentation on work performed for each service call
- Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
- Work closely with service scheduler providing feedback on complete and incomplete service requests
- Document requirements for follow-up appointments
- Assist in the scheduling of follow-up appointments
- Provide technical feedback
- Document information gathered in the field regarding operational and design deficiencies
- Provide recommendations for modifications
- Operate 1 ton truck in a courteous and safe manner
- Maintain parts inventory in assigned service vehicle
- Monitor supply levels of parts and materials restock as needed
EQUIPMENT PROVIDED
- Tools Equipment PPE will be provided
- Mobile Phone
- Assorted hand and power tools
- 1-ton Box Van
- Glass cup
- Steel toed Safety shoes
- Uniform Shirts
- Safety Gloves and glasses
Qualifications :
3 to 5 years of working experience as a service technician for similar window and door manufacturers. Must have a valid class 5 drivers license and clean drivers abstract. Able to work in all inclement weather conditions. Able to work off ladders and scaffolding.
Additional Information :
Ply Gem Canada is committed to an inclusive equitable and accessible workplace. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
