Universal Banker - FSO
Universal Banker - FSO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you want to work for a progressive and diverse credit union focused on offering excellent customer service we have an immediate opportunity for a Universal Banker (FSO) at our Celina location.
We are seeking an individual who is motivated to grow with our organization.
You will be responsible for:
- Answering Incoming Calls: Responding to calls from credit union members taking orders addressing inquiries and questions handling complaints troubleshooting problems and providing information. This is often part of customer service responsibilities.
- Cross-Selling Credit Union Products: Promoting and selling various credit union products and services with a focus on lending products such as loans and credit cards to meet sales targets and enhance member relationships.
- Paying and Receiving Functions/Teller: Processing various financial transactions including deposits withdrawals loan payments issuing cashiers checks money orders and cash advances. Ensuring accuracy and adherence to financial regulations.
- Balancing Transactions: At the end of each workday reconciling and verifying cash totals and transactions to ensure accuracy and compliance with internal controls.
- Side-Jobs and Assisting Other Tellers: Performing specific tasks assigned by management and assisting fellow tellers with their duties as needed to maintain a smooth workflow.
- Account Services: Opening and closing various types of accounts such as individual retirement accounts (IRAs) checking accounts savings accounts and term share accounts. Resolving member account-related issues and inquiries.
- Loan Application Processing: Receiving reviewing and submitting applications for consumer loans and debit/credit cards. Meeting with loan applicants to gather necessary information and documentation for credit decisions.
- Credit Decision Making: Ensuring the accuracy and completeness of information required for making credit decisions based on established criteria within the credit unions loan origination system.
- Member Education: Providing information and guidance to credit union members about the services offered and assisting them in understanding their account options and financial products.
- Customer Satisfaction: Ensuring that members and prospective members are promptly and professionally served and addressing their questions and concerns to enhance their overall experience with the credit union.
Qualifications :
Required Qualifications:
High school diploma or equivalent.
Six months to two years of related experience in a financial institution preferred; retail experience considered especially with a strong focus on sales and customer service.
Preferred Qualifications:
Familiarity with teller operations policies and procedures.
Basic knowledge of credit union structure and daily operations.
General understanding of financial products and services offered by credit unions.
Working knowledge of consumer lending practices policies and procedures.
Awareness of regulatory and compliance requirements related to lending including proper loan documentation.
Experience supporting or processing credit union loan services is a plus.
Additional Information :
Compensation & Benefits: $20-23/hr AGGRESSIVE monthly sales incentives
- Affordable benefits
- Up to 6% 401(k) matching
- Eleven paid holidays
- 120 PTO hours*
- Employee LOC with a 0% interest rate
- Free telemedicine
- Relaxed casual dress code
- Flexible spending account
- Health savings account
- Employee assistance programs
- Company diversity council
- Community engagement opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
