New Patient Concierge
New Patient Concierge
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our dental front office associates are the heart of our practice they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team you will have:
Work-Life Balance: (Monday-Thursday 7am-4:15pm Friday 8am-12pm)
Time Off: Up to 3 weeks PTO 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical dental vision HSA & FSA earn up to $2000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal financial & legal issues
CE & Growth: SPEAR access continuing education
Wellness Perks: $28/month gyms 12K on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans 24/7 telehealth for your pet
Key Responsibilities
- Building relationships with all patients referred to our practice and collaborate with the dental offices that referred them. Ensuring that we have clear and accurate information on the patients conditions and potential treatment needs prior to their initial comprehensive evaluation.
- Answer referral calls and schedule patients referred to our practice. Your workspace will be on-site but located in our upstairs office space to reduce noise and interruptions.
- Gather referrals and new patient information sent via email and processing per office guidelines.
- Ensure all referred patients are entered into our referral tracking software with accurate data.
- Follow up with all referred patients that are not currently scheduled.
- Although the main focus of the New Patient Concierge is new patients there will be other duties learned to help cover for other business team members as needed.
Qualifications :
Customer service experience
Dental office experienced (preferred)
Additional Information :
We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
